Unfairly blocking account and withholding balance

AskGamblers Complaints Team have been provided with sufficient information and reasonable grounds in regards of this complaint to confirm the fact that Red Queen Casino acted in full compliance with their Terms & Conditions. Player failed to meet the verification process and that is why account was blocked and winnings confiscated and by that act breached casino term #2.13

To have an account with us, you may be asked to prove your identity. In this instance you will need to provide, a valid Passport or Driving licence, a Utility bill showing proof of residence, and/or a copy of the bank statement with transactions to Easigames clearly stated. Due to the great variation in other forms of Photo ID documentation, we may not be able to accept all forms of government issued ID other than those stated above. Failure to provide this documentation can result in the suspension of your account and withholding of any funds.

Based on the above AskGamblers Complaints Team consider the case as resolved and it being officially closed now. In case of a disagreement with our decision we recommend player to seek further assistance on the matter from the relevant regulatory body.