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Planet 7 Casino - Delayed approved withdrawal request

RESOLVED
TinyTina1980 United States
posted on September 22, 2017.

I have had an APPROVED withdrawal of $2500 since September 1st. I was told numerous times it would be sent by the 15th. Since the 15th, I have called every business day only to be told it still hasn't been processed. I won this money in early August. Due to missing documents, I did not officially request the withdrawal until August 25th. Each time I contact the VIP department, I am told that the issue will be escalated...but it seems to do no good. I have sent several emails that never get responded to. Because my bank will no accept international wire transfers, I have requested a check....as they told me western union isn't an option. I just want my money. Please help me to get this resolved quickly!

posted on September 25, 2017.

Hi Tina--

I'm so very sorry for the delays and frustration you've experienced with this.

I've checked on your payment and I do see this was sent off to our processor on the 21st. With this in mind, I would expect to see your tracking by mid-week. As soon as your tracking comes through, I'll be back to update this thread.

All the best,

Tawni

AskGamblers
posted on September 28, 2017.

Dear @TinyTina1980,

Please make sure to update your issue in a timely manner and let the AskGamblers Complaints Team know if you got the payment. Keep in mind that in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

AskGamblers
posted on September 28, 2017.

AskGamblers Complaints Team have been informed by the player via email that their complaint has been successfully resolved. 

The case is being officially closed now.

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