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Cool Cat Casino - Won't pay my winnings after I deposit

RESOLVED

Complaint Info

Disputed casino

Cool Cat Casino

Reason

Other

Amount

$ 100

Posted on April 22, 2024

So I did the 50 bucks no deposit bonus for fun and actually one. So I did all the steps to verify my account on the site and email them my documents and send money to the casino to show I am real I guess. So I did all that and it was approved.

Two weeks went by and I asked when I was gonna get my money and they said 2 weeks to be arrived then 7 to 10 business days after that to get the bitcoin. (Which that part is not mad about anymore…I was before). So today 10 business days after I got the approval for my withdrawal notification I reached out to the Casino and all of a sudden they said I am not verified and I need to do the documents again. And do the whole process all over again. I have the emails and pics and screenshots of all I added to complaint. They just need to pay me my money. And I resent the email with the documents but the lady said I have to wait all over again I just actually want my crypto back I had to sent to verify my account then I won’t feel like cool cat causino scammed me

I think this casino needs to be blacklisted again.

Posted on April 23, 2024

Also here is the chat log of and employee telling me I did win and I should of revived my money

AskGamblers
Posted on April 25, 2024

Dear Cool Cat Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Posted on April 27, 2024

Hi Matthew--

I apologize for the difficulties you've experienced with this.

I'm pleased to tell you that your payment was issued to your wallet, Wednesday: 4/24 Paid $100 (0.00167868) + No Service Fee Bitcoin for transaction #258816490.

I wish you all the best,

Tawni

AskGamblers
Posted on April 27, 2024

Dear @bobafish83,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.