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ComeOn Casino not paying out due to

Complaint Info
Disputed casino ComeOn Casino
Reason Delayed payment
Amount ‚ā¨ 1550
Posted on July 16, 2014

Dear AskGamblers,

In 2011 I registered with a then brand-new casino called ComeOn which seemed to pay out more than any other casino I had ever played on. My theory at the time was that they used some of the money loaned to start up the company to place in their slots in order to keep their new customers playing, since if I played an unpopular slot no one else would ever play it seemed to pay out massively. After a while, this behavior obviously subsided. In the last couple of months, ComeOn has been showing signs of financial "re-organization" in that they started charging fees for deposits, and later withdrawals, which used to be free.

My complaint:

I have played on their casino the past month in order to try to increase my Christmas spending budget. I lost this money, but due to a fortunate roll I managed to win everything back plus extra three days ago on 12/11/13 at 7:25 PM. When submitting a withdrawal request, I noticed that instead of the usual "couple of minutes/hours" required to verify my winnings and send them to my Neteller account, it was now taking days. I opened up a chat window in order to ask what the problem was, and noticed it had a message informing players that due to the Christmas rush, withdrawals can take up to 48 hours (see screenshot). I waited until 46 hours after my withdrawal request before starting a chat session and was informed that I should come back when the full 48 hours passed. I did just that, and was informed that withdrawals can take "3-4 days longer" than usual to process due to the X-Mass rush.

Now, first of all, if there are problems processing withdrawals, it is best to notify your players either by mail or by an announcement on your website, not the live chat window which one would only visit once a problem has being noticed. And secondly, if it now would take up to "3-4 days longer", an ambiguous time-frame at best, I suggest at least updating the information in the live chat window so it does not proclaim withdrawals would take "up to 48 hours". I believe it is unfair to advertise a time frame which is inaccurate, and to confront players with a Christ­mas­-va­cat­ion­-re­lated personnel problem attributable only to some form of internal mismanagement while neglecting the fact that the holiday period is also a time where money is needed more than ever by players.

Screenshots (please do not publish links):

http:/­/do­ntm­ess­wit­hpu­­m/c­ome­on1.png (chat window)

http:/­/do­ntm­ess­wit­hpu­­m/c­ome­on2.png (withdrawal date/time)

http:/­/do­ntm­ess­wit­hpu­­m/c­ome­on3.png (chat transcript)

Posted on December 15, 2013

ComeOn Casino has succesfully processed the withdrawal. Thanks!

Posted on December 18, 2013

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

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