Ag Awards

Club USA Casino - What is going on with my withdrawal

Complaint Info
Disputed casino Club World Casino
Reason Delayed payment
Posted on May 16, 2014

I dont want to complain quite yet about payout issues because its only been 6 business days...but they told me 2 to 5 business days..and when I asked last night they said up to 7 business days. All I ask is for a little honesty and consistency. My husband laughs at me and says did you get your monopoly money yet? Implying that I am being scammed. At this rate I am starting to feel that way. Tomorrow is business day 7 and I am sure when I ask someone tomorrow they will change it to 10 days. It would be nice to have this money for our vacation in a week. So as of now all I can say great payout percentages are great...customer service is prompt..but as for payout times...I feel like someone is playing games with me.

Posted on February 27, 2014

Hi Kathryn,

First of all congratulations on your win, on your first deposit also, awesome!

I have just checked on the status of your withdrawal with our processors, they stated that there was a slight delay with the batch of payments from the 19th. We expect your money to be with you either tomorrow, or at very latest Monday. We apologize for the delay.

Once you receive your winnings, remember to tell your husband that its monopoly money. Maybe quote "Go directly to jail, do not pass Go, do not collect half of my winnings" ;).

Best Regards


Posted on February 28, 2014

I got it today!! Thank u!! Was just worried because I've never gotten a pay out from u but now I trust you thanks!

Posted on February 28, 2014

Oh and I showed him today... And said do u think I should pay your portion of the bills with this Monopoly money..? Lol

Posted on February 28, 2014

Excellent, once again congratulations on your win. If there is anything else we can help with feel free to contact our 24/7 support team.

I am requesting that this case be close and marked as completed.



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