Ag Awards

Club USA Casino - Software crash In the middle of great bonus

Complaint Info
Disputed casino Club World Casino
Reason Software glitch
Posted on May 16, 2014

I was playing at Club World casino and was doing really good and on a great bonus when all of the sudden it shut down and said they were doing work on the slot machines and I still can't get on. What is going on? Any one can help me "please?"

Posted on February 4, 2014

Hi Aisham,

Unfortunately RTG did have to perform some maintenance on Club World yesterday which resulted in the casino being offline for a few hours. We understand this is not ideal, and the upgrades did take longer than expected, however, I can confirm that the casino is back up and running again today and we are business as usual.

In this situation any unfinished games will be completed automatically or when possible the game is saved and you can continue at a later date. I can see that all games have been completed on your account and any thing owed has been paid.

Finally, I did speak to the promotions manager at Club World and convinced him to add a bonus to your account to help you catch up on the play time you missed out on yesterday. Please check your email inbox for full terms and conditions.

Best Regards


Posted on February 5, 2014

Thank you so much for responding and thank you for the bonus.

You are good people!

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