Ag Awards

Club World Casino - No payment of winnings from Club USA Casino (CWC)

Complaint Info
Disputed casino Club World Casino
Reason Other
Posted on May 16, 2014

I want to write about my negative experience with club world casino. I deposited $120 to my account from two debit cards, mine and my wife's. After few days i won about $236. I requested a withdraw and that's when delay started...

Club World Casino requested a verification form with copy of my id, address bill and debit card picture. I sent it. After 4-5 days i started online chat with cashier because i did not received any letters , but withdraw is still pending. They said that verification form must be signed by the hand. I printed form again, signed and sent. After few days i received a letter, that i deposited money from 2 cards and they need a second card holder id and address bill. I sent them...After few days i started again online chart and they told me that they have not received any mail from me with documents. Then they told me to send another verification form, signed with the second card holder. How could it be-two verification forms on one account?! But, ok, I did everything that they asked for...

Few days after i received a message that the address on mine and my wife's bill(the same address) if different from another one on the account. I told them that my present address is on the bills that i sent them and i do not have approve of the address on my account information. On every website is normal to edit your personal information. For security user (me) has login and password, and personal email,nobody except me can not know this information. So why do they need my previous address bill if i sent all my documents, they know who i am,bills with my new address, confirming that now i'm living in other place. Club World Casino has everything to consider me verified. Now when i try to ask for help in online chat they tell me that they still need copies of my ID and card...which i sent long time ago, for many times...or they just say that can not help me...

There was no problems, when they charged me. Now, when it's time to pay me - it's a problem. All what they do looks like a SCAM.

A read a lot of reviews about Club World. A lot of people have the same problem with withdraw. It looks like casino delay withdraw, hoping that people will start to lose what they won.

Posted on January 17, 2013

Please provide a username so that this can be looked into.

Posted on January 21, 2013

Dear @sanspirit1,

Please let us know if there's an update regarding your ongoing complaint. Please be in aware that you are supposed to reply within the given 96-hours time frame, otherwise AskGamblers Complaints Team will consider the case as Resolved and it will be closed accordingly.

Thank you for your cooperation.

Posted on January 26, 2013

Unfortunately, player failed to provide adequate feedback within the given 96-hours time frame for response. As per the AskGamblers Casino Complaints Service terms and guidelines, player is supposed to provide updates on their issues in a timely and responsible manner, something that player did not do regrettably.

Based on the above AskGamblers Complaints Team consider the case as resolved and it being officially closed now.

Sign up for +100 No Deposit Spins!

This offer is not applicable to residents of Great Britain.

By subscribing you are certifying that you have reviewed and accepted our updated Privacy and Cookie Policy