Captain Jack Casino - No payment more than 30 days

67 hours left for charlesgr to respond.
Charles United States
posted on October 1, 2017.

08/30/2017 after the win $1500 in Captain Jack Casino I sent my documents for account verification to get the payment according to the rules of the casino. As they say, the documents will be checked not more than 7 days and the payment will be approved in 15 days. 30 days have already passed but the documents aren’t approved and, of course, the payment isn’t approved too. How long must I wait to get the payment? I think for a very long time and I doubt that they will pay out. I ask to help getting the money in Captain Jack Casino.

posted on October 7, 2017.

Hi Charles--

I'm sorry for the delays you've been experiencing and I want to do all i can to help resolve this as quickly as possible.

I can see from the notes on your account that we do not have your documents. I also see that our Payments Manager emailed you regarding this, on the 4th. Unfortunately, I've been away this week, so I've not had a chance to speak with her to see if you've responded to her email with your documents. If you've not responded, please send the docs as soon as possible, so I can have your withdrawal sorted for you.

I'll be checking on your account tomorrow, to see if there's an update with your docs and i'll be sure to keep you updated.

All the best,

Tawni

Charles United States
posted on October 7, 2017.

Hi.
I immediately sent the documents. But I got the letter that I need to send documents because they don’t meet the requirements of the casino. Though, I didn’t understand what the problem was. I resent the documents again according to the requirements. But the documents weren’t checked even in 2 days after my sending. Is it specially made to delay the payment?

posted on October 11, 2017.

Hi Charles--

Please forward the docs directly to me--this will alleviate a great deal of the problem I've just sent you a PM here at AskGamblers with my email address.

Thanks,

Tawni

Charles United States
posted on October 11, 2017.

Hi Tawni
I sent the documents on your e-mail. I'll wait the payment.

posted on October 12, 2017.

Hi Charles--

Thanks for sending everything over. I've passed this on to our Payments Manager and I'll be speaking with her in the morning to make sure everything is in order--I'll let you know once I hear back. ;-)

Tawni

AskGamblers
posted on October 14, 2017.

AskGamblers Complaints Team have just extended the response time frame with another 96 hours hoping that Captain Jack Casino management will soon jump in with an update on this complaint.

posted on October 18, 2017.

Hi Charles--

I'm sorry for the delayed reply.

I've checked on your documents and there is a note on your account. I'm waiting for a response from our Documents Department to find out what exactly the issue is.

Please bear with me--I'm hoping to hear back on this later today. As soon as I have a response, I'll be back to update you.

Tawni

posted on October 19, 2017.

Hi Charles--

I've checked with our Documents Manager regarding this and it appears there are some questions relating to your passport. While I don't know what the issue is, it has been requested that you send another form of government issued ID. Can you please forward this to me as soon as possible so I can have this sorted out for you?

Thanks,

Tawni