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bwin Casino - Not crediting deposit, refusing to respond to emails

Complaint Info
Disputed casino bwin Casino
Reason Amount not credited
Amount € 400
Posted on July 22, 2014

I deposited 400 euro to my BWin account via NETeller. A message came up saying deposit unsuccessful. I was confused when NETeller sent me an email saying deposit was successful. I emailed BWin asking about the situation.

» Attachment: Bwin ignoring email

I also sent them an Internal Ticket / Email whilst logged in asking about it. They responded. But with a nonsensical reply. Saying they had some problems and asking me to deposit again. I then forwarded them the actual NETeller email receipt and asked them what was going on - explaining their first response was nonsensical and that I'd *already* deposited.

» Attachment: Bwin ignoring email 2

No response. I also sent them the below NETeller screenshot uploaded in the Internal Ticket support system.

» Attachment: NETeller Transaction

No response. Almost a day later, I emailed them a screenshot SHOWING them that the money had left my NETeller and was sent to BWin but my balance at BWin was still empty.

» Attachment: Bwin ignoring email 3

Another day passes, Day 4 passes... No response! Screenshot of my full BWin transaction list to current:

» Attachment: Bwin Transactions

Day 5 I get this email:

» Attachment: Bwin Customer Support answer

Day 6 I'm not sure what to make of it all.... They asked for my screenshot, which I'd just sent them last night UNTOUCHED, with everything clearly visible....again.

» Attachment: Bwin Customer Support answer 2

Now I've just resorted to insulting them. Because this has passed the point of sanity a long time ago....

Posted on May 28, 2010

Response from Bwin 05/27/10:

"Dear xxxx,

Thank you for your e-mail.

We are pleased to confirm that your deposit of 400,00 Euros was credited to your bwin account on 26.05.2010.

We truly apologise for any inconvenience or confusion caused.

Please do not hesitate to contact us if you have any further queries.

Kind regards,

Your bwin customer service team b'inside Green Members bwin acknowledges its commitment to responsible gaming"

Ridiculous. They blamed NETeller. As I processed 100 NETeller transactions fine during that time, pretty sure the problem was at Bwin's end.

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