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Ag Awards

bwin Casino -Unjustified Account Closure

Complaint Info
Disputed casino bwin Casino
Reason Account closure
Posted on October 10, 2015

I open an account with BWIN.

When I tried to withdraw my winnings it was rejected.

I filed a complaint but after a week I still had no reply.

I emailed again and said I wanted all the money taken out and then I wanted to close the account.

After a further week they said that they had closed my account and now that the account was closed I had lost all my winnings.

Do not deal with BWIN.

Do not bet online unless the Company has a registered office in your Country.

Posted on October 8, 2015

This case has been reopened upon casino’s request and we would like to give it one more chance for a successful resolution.

Posted on October 8, 2015

Dear liveclve,

First of all, I am sorry for any inconvenience we might have caused!

I requested this complaint to be re-opened since I checked your case and I can see that after your account was suspended ( but not closed), we re-opened it as per your request and eventually you managed to cash-out your total available balance. We have not taken any funds from you.

The account was suspended due to security reasons and I cannot disclose any further details. However, we later on removed the suspension, let you cash-out and actually the account is still open at the moment as well. You can come back and play with us!

Having this explained, I would like to ask you to confirm that you managed to cash-out your funds and your account is currently open and accessible so we can have the complaint closed.

I would greatly appreciate your cooperation!

Best regards,

Posted on October 10, 2015

Dear @liveclive,

Can you confirm that your account was reopened and that you were able to cash out your funds so we can close this complaint as resolved? Please be advised that in case you fail to respond within the given time frame we will consider this case as resolved and officially closed. Thank you.

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