Complaint #1219
Bovada Casino
Verification problems
1 year ago
Good afternoon,
I am reaching out for assistance in resolving an issue with my Bovada account, which was locked on January 31st. On that day, I received an email from Bovada informing me that my account was locked because I needed to verify my identity. In response, I sent a detailed email with pay stubs, my driver’s license, passport, and social security card. However, I did not receive a response that day, so I followed up on February 1st.
I did not receive a reply until February 4th, when I was told I needed to submit another bill. I sent the bill on the same day and waited for a response. Over a week later, I followed up with Bovada on February 11th, but still received no reply until February 13th. During this waiting period, I also tried to contact Bovada through the chat feature for guidance, but the responses were not helpful.
On February 13th, I asked if I could speak to a supervisor to get clarification on the required documentation. From my understanding, I had already submitted everything needed, but I continued to receive requests for additional bills.
I will attach all of my emails and documentation below. I would greatly appreciate any help in resolving this issue, as my account has been locked for over two weeks, and I am still uncertain about the reason for the lock.
Thank you for your assistance.
Kayla
I am reaching out for assistance in resolving an issue with my Bovada account, which was locked on January 31st. On that day, I received an email from Bovada informing me that my account was locked because I needed to verify my identity. In response, I sent a detailed email with pay stubs, my driver’s license, passport, and social security card. However, I did not receive a response that day, so I followed up on February 1st.
I did not receive a reply until February 4th, when I was told I needed to submit another bill. I sent the bill on the same day and waited for a response. Over a week later, I followed up with Bovada on February 11th, but still received no reply until February 13th. During this waiting period, I also tried to contact Bovada through the chat feature for guidance, but the responses were not helpful.
On February 13th, I asked if I could speak to a supervisor to get clarification on the required documentation. From my understanding, I had already submitted everything needed, but I continued to receive requests for additional bills.
I will attach all of my emails and documentation below. I would greatly appreciate any help in resolving this issue, as my account has been locked for over two weeks, and I am still uncertain about the reason for the lock.
Thank you for your assistance.
Kayla
Screenshot
