Complaint #1219
Bovada Casino
Verification problems
1 year ago
Good afternoon,
I am reaching out for assistance in resolving an issue with my Bovada account, which was locked on January 31st. On that day, I received an email from Bovada informing me that my account was locked because I needed to verify my identity. In response, I sent a detailed email with pay stubs, my driver’s license, passport, and social security card. However, I did not receive a response that day, so I followed up on February 1st.
I did not receive a reply until February 4th, when I was told I needed to submit another bill. I sent the bill on the same day and waited for a response. Over a week later, I followed up with Bovada on February 11th, but still received no reply until February 13th. During this waiting period, I also tried to contact Bovada through the chat feature for guidance, but the responses were not helpful.
On February 13th, I asked if I could speak to a supervisor to get clarification on the required documentation. From my understanding, I had already submitted everything needed, but I continued to receive requests for additional bills.
I will attach all of my emails and documentation below. I would greatly appreciate any help in resolving this issue, as my account has been locked for over two weeks, and I am still uncertain about the reason for the lock.
Thank you for your assistance.
Kayla
I am reaching out for assistance in resolving an issue with my Bovada account, which was locked on January 31st. On that day, I received an email from Bovada informing me that my account was locked because I needed to verify my identity. In response, I sent a detailed email with pay stubs, my driver’s license, passport, and social security card. However, I did not receive a response that day, so I followed up on February 1st.
I did not receive a reply until February 4th, when I was told I needed to submit another bill. I sent the bill on the same day and waited for a response. Over a week later, I followed up with Bovada on February 11th, but still received no reply until February 13th. During this waiting period, I also tried to contact Bovada through the chat feature for guidance, but the responses were not helpful.
On February 13th, I asked if I could speak to a supervisor to get clarification on the required documentation. From my understanding, I had already submitted everything needed, but I continued to receive requests for additional bills.
I will attach all of my emails and documentation below. I would greatly appreciate any help in resolving this issue, as my account has been locked for over two weeks, and I am still uncertain about the reason for the lock.
Thank you for your assistance.
Kayla
Bovada Casino Complaint Stats
Resolved
335 / 513
Avg. Amount
$6,928
Avg. Complaint Duration
10 days
Avg. Response Time
2 days
Bovada Casino Complaint Summary
Most user complaints about this operator fall under the Payment category.
So far, 208 out of 316 complaints in this category have been resolved.
This operator's average complaint duration is 10 days, while the average duration across all operators is 8 days.
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