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Bovada Casino - Verification & Payment Issue, account disabled

RESOLVED
Posted on December 6, 2018.

I've been with Bovada for very long time now. My account was disabled as their system has detected that my registered address does not correspond with the source of your account activity. I was travelling in Korea and made bitcoin withdraw request over here for $3500 on 12/1/18. I understand that they are asking for verification documents to make sure it is me trying to withdraw money. I sent the verification documents but nothing is happening!! I called to resolve the issue but I was on hold for 3 hours. I lost quite a bit of money past few months..tens of thousands $$$. I've been a faithful customer with Bovada for years now but it is sad that they wouldn't disable my account while I was losing tens of thousands $$$. I will be heading back to the US next week and I really need this money to go back. It is fine if they have to disable my account while I am outside of the US but I really need them to approve my last bitcoin withdrawal request for $3500.

Posted on December 7, 2018.

Hello SPLITDOUBLEDOWN,

We see that a representative was able to reach out to you today via email to confirm that your withdrawal was approved.

In regards to the verification documents, please make sure they were sent to the appropriate email address that we provided you with so that we can start our review.

Regards,

Bovada service

Posted on December 7, 2018.

Hello,

Verification documents have been resent to financ­ial­ser­vic­[email protected]­bov­ada.lv

My last bitcoin withdrawal reqeust has been recevied.

Thank you.

AskGamblers
Posted on December 7, 2018.

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

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