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Bovada Casino - Refund delayed

RESOLVED
Devin Tennessee
Posted on April 4, 2019

i recently received 3 separate payouts. each was in the form of a canadian based entity. All three checks were rejected and sent back with rejection letters. My bank contacted me and said the checks could possibly be fraudulent or associated with an international gaming site. Bovada was very quick to refund two of the checks but i am still waiting on the third check to be refunded. I’ve made numerous requests and sent copies of the rejection letters as well as copies of the front and back of all the checks. I was told to watch my bovada account for more correspondence. This issue dates back to march 2nd and it is now april 3rd. The sum of the checks was a little over $5700. I am still awaiting $1800 to be refunded.

Devin Tennessee
Posted on April 6, 2019

They emailed me today and said they couldn’t refund the check because they couldn’t read the information on it and I needed to resend it. The pictures are clear as day. Highly upset they’re giving me the run around on 1800 when I’ve gambled with over 100K in the last month

Posted on April 10, 2019

Hi DEVIN,

We're sorry you're having difficulties depositing your check. All checks we issue are valid and we're committed to helping you get your money.

Thank you for re-submitting the documentation, once there is an update you’ll be notified via email/account message.
Regards,

Bovada Service

Devin Tennessee
Posted on April 12, 2019

I received an email stating funds were deposited back into my account and they were for two of the three checks. I have gotten the run around for a month now on the last check. This has yet to be resolved.

AskGamblers
Posted on April 16, 2019

Dear Bovada Casino,

Please let us know if there's some update regarding this case.

Devin Tennessee
Posted on April 16, 2019

Bovada refunded my account today for the full amount minus the cancelled check fee. I am pleased to say this matter was finally resolved. Thanks

AskGamblers
Posted on April 17, 2019

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

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