Basically I withdrew £1,135.00 pounds on the 20th Oct 2019. It got approved and I was sent an email on the 22nd saying "Your funds have now been processed and should be with you shortly. If an online wallet was used to withdraw such as PayPal, your funds will be available instantly. "
I withdrew with Skrill, and expected the money to be in my account after a day or two.
After a couple of days I reached out to their customer service and asked why this was taking so long, it had now been 4 days. I was told it would take 4-5 days, so I went ahead and waited. It has now been EIGHT DAYS, and there is no money in my Skrill account.
I contacted BGO today and they keep saying the payment was APPROVED, but never directly said it was sent. They told me they contacted Skrill and appearently Skrill told BGO they cannot help them, and allegedly told BGO that I MYSELF had to reach out to them. Which I did. Apparently there is nothing on its way to my account.
I contacted BGO again today, and they keep saying the exact same thing.
"Thank you for your patience regarding this matter.
Our Payments Team have been in contact with your payment provider, and they have informed us that you will need to contact them directly regarding this withdrawal, as they are not able to discuss it with us."
What is this? Surely if the money was sent they would have an transaction ID to be able to locate this payment if it ever went through. That us what the accounting department in every company is for. Every payment is accounted for and should be able to be tracked.
They are basically saying they can’t discuss their own payment with the provider that they allegedly made?
It sounds to me like they never sent it to me in the first place.
I contacted them on live chat today and asked how much time it usually takes for a withdrawal to Skrill. A couple of hours they said. Funny how I have waited for nearly 9 days now and no one can tell me where the money is.
So where is my money BGO? You have been playing around with me too much.
Your "Payments Team" should easily be able to locate this money, every transaction has an transaction ID.
If I do not receive this money shortly I will file a complaint with the Gambling Commission. Utterly unacceptable.