Quintin here from 777 Dragon Casino, Floor Supervisor.
Player sent all documents on the 2013/07/16 06:07:00 AM. We reviewed and saved all the documentation and re-requested his ID and Approved purchase report to be signed. Player responded on the 2013/07/17 07:58:07 PM explaining his situation as explained in his complaint. We provided his explanation to our Securities department to review and informed the player that we have done so.
We received feedback from our Securities department that we no longer require an alternative form of identification such as ID or Passport and simply require a signed Approve purchase report. We received the Approved purchase report on the 2013/07/19 12:07:55 AM. Player was verified on the 2013/07/19 02:29:02 PM.
I also confirmed with my Financial department that the cash-in will be released today, 22/07/2013.
Hope this meets with your approval.
777 Dragon Casino
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