Complaint #2 777 Dragon Casino

Won't accept my ID

By valleys

12 years ago

Message on forum

I have submitted my official ID to this casino in order to maker withdrawal but they won't accept it. It states in their terms and conditions that they accept a government issued ID CARD, which is exactly what I provided them with. I don't have a passport as I broke my back when I was a child and have never been able to fly and I have never held a driving licence. The card I issued is the only official ID card you can get in the UK.

Disputed Casino 777 Dragon Casino

Reason Verification issues

Discussion

AskGamblers

• Support Team

12 years ago

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

valleys

• United Kingdom

12 years ago

Thanks 777 dragon for your help and support in the matter and more importantly for your patience. I know not enough awareness of my ID card has been raised by my government.

I have now r dived my funds ...thank you

777 Dragon Casino

• Representative

12 years ago

Hi,

Quintin here from 777 Dragon Casino, Floor Supervisor.

Player sent all documents on the 2013/07/16 06:07:00 AM. We reviewed and saved all the documentation and re-requested his ID and Approved purchase report to be signed. Player responded on the 2013/07/17 07:58:07 PM explaining his situation as explained in his complaint. We provided his explanation to our Securities department to review and informed the player that we have done so.

We received feedback from our Securities department that we no longer require an alternative form of identification such as ID or Passport and simply require a signed Approve purchase report. We received the Approved purchase report on the 2013/07/19 12:07:55 AM. Player was verified on the 2013/07/19 02:29:02 PM.

I also confirmed with my Financial department that the cash-in will be released today, 22/07/2013.

Hope this meets with your approval.

Kind regards,

Quintin

Floor Supervisor

777 Dragon Casino

Vegas Partner Lounge

777 Dragon Casino Complaint Stats

Resolved 2 / 2

Avg. Amount $75

Avg. Complaint Duration 6 days

Avg. Response Time 3 days

777 Dragon Casino Complaints

See all complaints for this casino

Withdrawal denied

I don't know why this casino have 7.7 rating but let it be. I ask for withdrawal of 150$ and after i sent all valid documents they said all is fine and money will be on your way by making favorite method of payment. After 3 months and several diff method of payments i still did not single penny followed by 100 excuses and small talks about how they can't sent money to my country and to choose another method. My winnings are now void of course. And without my permission they refunded money to my available balance and said, there is no other option for you then play what you have on account till i loose it at the end. Great way to scam players. And i am not the only one who had same issue. Go now and mark this as solved as you always do.

Resolved

$150