Complaint #13
Rich Casino
4400 euro missing from my account, support refuse to help
10 years ago
A few days ago, I played for less then 30 minutes around 12.30 / 13.00 Johannesburg time and my balance was 3400 Euro plus 2000 Euro that I had on the Live Dealer BlackJack. A few hours later when I connected again, I saw that my balance had dramatically decreased to a total of 1007 Euro. Also, as soon that I have opened the Live Blackjack, I discovered that the balance of 2000 Euro was also missing.
As soon that I finish playing, as usual, I turned off my PC.
In order to not confuse their system, since I am mostly travelling, I do always play from my PC, which therefore is the only device that has direct access to the Rich Casino webpage.
I spoke with a few guys of the live support asking help, checking if anyone of them could be able to fix the issue. But they had no clue about what happened. Therefore I have asked them to send me my whole gambling history, starting from the day of my first deposit which was 2 weeks ago.
Robert, from the live chat suggested me to contact the support via e-mail, detailing to them what occurred. While Doris, also from the live help, told me that I played them all. Beside being absolutely unhelpful she also jokes on the fact that "money cannot just disappear" and that it was my responsibility if the 4400€ was not there anymore. When asking her to show me the whole gambling history, she redirected me to the reports section in order to check it but, guess what? The history was not there! When I started insisting about being entitled to know what was going on with my cash, she just asked me if I wanted to deposit more and get a 500%bonus! Can you believe it? After her irritating up-selling proposal I kept complaining about my money loss, but ... the super helpful Doris magically disappeared from the chat.
I wrote to support@richcasino.com, but NO ANSWER so far. ( Support Ticket Opened [#CSR2360150])
I contacted the hot line many times, but as happen with Doris, after that I have explain the operator my story, the line magically fall or they simply don't pick up the phone.
Honestly I am reading so many complaints about this casino, that the shame is not only on them and their poor support system, but on me that I didn't get enough information before depositing my money into a fraudulent gambling like Rich Casino.
What I am asking is the following: get the 4400€ back on my account and I request RC to send to me my whole gambling history starting from the first day I deposited the money to my account up to date.
Thank you ask-gamblers for your really efficient work and support.
g.c.
As soon that I finish playing, as usual, I turned off my PC.
In order to not confuse their system, since I am mostly travelling, I do always play from my PC, which therefore is the only device that has direct access to the Rich Casino webpage.
I spoke with a few guys of the live support asking help, checking if anyone of them could be able to fix the issue. But they had no clue about what happened. Therefore I have asked them to send me my whole gambling history, starting from the day of my first deposit which was 2 weeks ago.
Robert, from the live chat suggested me to contact the support via e-mail, detailing to them what occurred. While Doris, also from the live help, told me that I played them all. Beside being absolutely unhelpful she also jokes on the fact that "money cannot just disappear" and that it was my responsibility if the 4400€ was not there anymore. When asking her to show me the whole gambling history, she redirected me to the reports section in order to check it but, guess what? The history was not there! When I started insisting about being entitled to know what was going on with my cash, she just asked me if I wanted to deposit more and get a 500%bonus! Can you believe it? After her irritating up-selling proposal I kept complaining about my money loss, but ... the super helpful Doris magically disappeared from the chat.
I wrote to support@richcasino.com, but NO ANSWER so far. ( Support Ticket Opened [#CSR2360150])
I contacted the hot line many times, but as happen with Doris, after that I have explain the operator my story, the line magically fall or they simply don't pick up the phone.
Honestly I am reading so many complaints about this casino, that the shame is not only on them and their poor support system, but on me that I didn't get enough information before depositing my money into a fraudulent gambling like Rich Casino.
What I am asking is the following: get the 4400€ back on my account and I request RC to send to me my whole gambling history starting from the first day I deposited the money to my account up to date.
Thank you ask-gamblers for your really efficient work and support.
g.c.
While it is great that "detailed" logs are able to be produced, it by no means makes them accurate. If Rich Casino, or anyone for that matter, can explain how game logs show up while I was on a bus travelling through a wildlife reserve with no internet or cell reception, then I am all ears. I can submit my bus ticket and passport stamps to prove I was nowhere near anywhere with internet access if it is necessary. Is evidence still considered hard even when blatantly fabricated? As Rich Casino stated, you can look through the logs yourself and see the vast amount of discrepancies.
Rich Casino Complaint Stats
Resolved
92 / 97
Avg. Amount
$3,154
Avg. Complaint Duration
9 days
Avg. Response Time
2 days
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