Thank you for your reply and for your patience.
We have looked into the matter and we found that you took advantage of a glitch that allowed you to build a significant balance, balance that was voided upon discovering this, as per our terms and conditions.
In spite of this, the deposit bonus offer for your $100 deposit with us was honored, and additionally a $500 withdrawal was sent to you on the 19th of December, with only the balance gained by exploits being voided.
21Dukes is in no way liable or responsible for any loss or damage, including but not limited to a loss of profit, as a result of improper functioning of the Services or the Software, any delay, interruption, transmission, loss or corruption of data, improper functioning of the means of communication, criminal use of the Website or of its content by any person, of a defect, or omission or of any other factor beyond our control.
According to our Terms and Conditions as well. in the event that the malfunction results in any profit, whether collected or credited to Your Account, 21Dukes reserves the right to claim all gains that you may have benefited from as a result of one of those malfunctions, and you would be obliged to immediately reimburse 21Dukes the amount collected and to inform 21Dukes of the malfunction.
Please keep in mind, once again, that we have honored every offer that we advertised to you as well as honored your withdrawal, so that your account is in good standing and has everything in order.
We would be more than happy to have you back online and rest assured that we will do everything in our power for you to enjoy your gaming experience with us, so for any questions or concerns that you have, please do not hesitate to let us know.
Thank you for your understanding,
21Dukes Casino Team.