Complaint #58 Planet 7 Casino

Sending verification documents for second time

By Tamuel

11 years ago

Message on forum

February 28th I made a withdrawal with this place and I sent over my information same day. So 7 days later they said I needed to send a utility bill, I said OK , but I don't have one will they said I can send my insurance bill over so I did. Now I chatted with someone yesterday to ask hown long it would take now, and they I need to send my verification. I feel like they are playing games

Disputed Casino Planet 7 Casino

Reason Verification issues

Discussion

AskGamblers

• Support Team

11 years ago

Dear @Tamuel,

Please confirm if the issue has been resolved. Please be in aware in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

AskGamblers

• Support Team

11 years ago

@Tamuel,
Did you send required documents and made a withdrawal?

Planet 7 Casino

• Representative

11 years ago

Hi Tamuel,

To explain how things sorted out, I should lay a bit of groundwork:

http://www.planet7casino.com/terms-conditions.php

If you see point 5 of Additional Terms Applicable to ALL bonuses, you will see that all bonuses are non-cashable and will be removed at the time of withdrawal.

You requested two withdrawals:

Your first withdrawal was in the amount of $375. To reach this withdrawal, you made $60.03 deposit and redeemed coupon code BETTER, receiving $150.08 in bonus funds. When you made the withdrawal of $375, the $150.08 bonus was removed, leaving you a withdrawal amount of $224.92.

Your second withdrawal was in the amount of $300. You made a $51.09 deposit and used the coupon code BRIDELESS290, which gave you a bonus in the amount of $148.60. That bonus of $148.60 was removed from your withdrawal, leaving a withdrawal amount of $151.84.

Totaling the two withdrawals after removing the bonuses, your total withdrawable balance of $376.76.

I hope this explains everything.

Tawni

Tamuel

11 years ago

Okay, I really don't understand how I only getting $376.00 out of 675.00 this is ridiculous I guess they gonna give me what they want. . This is just crazy the experience I'm having just discourage me from playing any online casinos.

Planet 7 Casino Complaint Stats

Resolved 1465 / 1540

Avg. Amount $3,548

Avg. Complaint Duration 17 days

Avg. Response Time 3 days

Planet 7 Casino Complaints

See all complaints for this casino

Delayed payment on withdrawal request

On 3/23/2026 I made a crypto deposit for $74.53 that was attached to bonus code 380SURGE. After meeting the play through I requested a $150 withdraw in 3/23. On 3/24 they denied my request and credited back my original deposit. Then I played my balance free of any bonus and built it up to $301. On 3/24 I requested a withdraw if $301. Not until 3/27 they email me that they need a picture of my id. I sent it on 3/27. Then on 3/30 they deny the $301 withdraw request due to my account not verified. The live/help chat informed me of this. I don’t understand why at that point they had not yet verified my account due to the fact that they requested & received my info on 3/27. On that chat they told me that now my account is verified to request the withdraw again. I requested the withdraw of $301 again for the second time. Then I’m notified that it’s going to take 7-10 business days to receive the funds. Attached below is the screenshots in sequence of the events described above. I am aware that the case needs to be finished by the casino before I submit a complaint. This is actually 3 cases all connected as described above with 2 of them denied by the casino and 1 still pending that could continue for 7-10 more business days. I view this as a finished case. The 1 case that is still pending is only pending due to the casino choosing to delay for reasons that are not valid in my opinion. Thanks for the assistance.

Resolved

$301

Delayed payment again at Planet7

I am VIP player at Planet7 casino. I requested a withdrawal of $2500.00 on 2/25/2026. The request was reviewed and approved. According to the timeframe listed in terms and conditions I should’ve been paid by now, however no payment has been sent. I would appreciate some help to solve this issue in a timely manner.

Resolved

$2,500

Wins removed

Nataniel690 here

Please see the attached confirmation of completion of playthrough by two different agents

I can confirm I used a $100 max/min cashout coupon.

I was previously told my withdrawal would be canceled since I had outstanding playthrough of $883 however on Wednesday I played Vegas and played down all playthrough.

I subsequently enquired first and two different agents told me all playthrough was completed and I then initiated a withdrawal and my withdrawal was canceled since Ron Hart was very rude and told me today my playthrough was never completed and that's why my $100 was taken away.

I find that to be very unfair as I did enquire first again on Wednesday before doing another withdrawal.

Please reverse my $100 winnings as the casino even removed my $100 winnings and revoked my account.

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Payment delayed since January 12th

I am a VIP player at Planet 7.

My withdrawal was approved in the amount of $2500 on January 12.

Terms and Conditions say I should be paid no later than 10 business days after approval.

I have been with this casino for a very long time and have not even once gotten my payment on time.

I would appreciate it if I could get my payment as soon as possible. After all, I am VIP for a good reason, when I deposit my money is taken immediately.

I shouldn’t have to ask to be paid every single time.

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Delayed payment at Planet7

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My Payments

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Planet 7 took 5K winnings

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Additionally, I only ever play with this kind of coupon and played those exact games and won and have been paid before!!!!!

My transaction history can be checked for this!

Resolved

$5,000

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I have emailed support more than once and had no reply. There was an auto reply I got on 19th July stating it may take 72 hours to get a reply. That was 21 days ago.

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Rejected

$7,501

Denied 1745 payment via bitcoin and no communication

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Everyone, stay away from this scam casino!!

They aren't responding to anything I do.

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