I have been trying to get my first withdrawal with this casino processed in a timely manner, but it seems like constant stalling, excuses, and delays are a common theme.
I was an approved (with all documents accepted) verified account with 21 Dukes casino before and withdrawal was requested. My request of $420 to withdraw was first sent in on the 16th April 2019. Although all my bank details are filled in on their own website form, I found out that they also require the same information separately in an email to their accounts dept as well. They reversed my withdrawal 3 days later on the 19/4 without my permission and put the funds back into my playing account.
I then sent through the bank details via email, and had to request the same withdrawal again on the 19/4. It took 5 days until it was approved and apparently wire transferred on to me on the 24/4. I was told via chat and emails different timeframes - sometimes they would say 3-5 business days for a transfer, and other times “up to” 7 days.
I kept following up on progress, and emailed for explanation on the 6th May (12 days after approved/transfer, 17 days since request, 8 business days since xfer) and asked for transaction details so my bank could initiate a trace. I got a delayed response 4 days later on the 9th May saying their was a “technical problem” with their bank, again providing no transaction details, and stating the xfer will be reprocessed again and take up to 7 business days again. This will make it well over a month since my initial withdrawal request.
I am beyond frustrated with this Casino and their appalling withdrawal delays. This should not be an acceptable timeframe when it comes to withdrawals considering deposits are processed immediately.
Any assistance appreciated as I have exhausted constant chat and email options.