Complaint #9
Zet Casino
Account closed without giving reasons
7 years ago
Hello, zetcasino has closed my account without any reason. I made a withdrawal on 19th of February. I sent them the required documents but did not receive anything back. After a while I went on the chat and asked about my withdrawal. I was told to wait. So I waited for couple of days and went on the chat again. I was told that they replied to my email the same day I sent them the documents (19th of February). However, there was no email (I checked Spam as well). But the chat told me they requested a screenshot of the transaction history of your Neteller wallet for the last 3 months, which should confirm that you top up your e-wallet using real payment methods (bank account/credit card) which belongs to you, and a screenshot of the Neteller you used to top up your balance (the page with your tied cards / bank accounts).
I wrote an email to zetcasino saying that I don’t know if they are allowed to ask me my transactions as this is private information, however, I attached the screenshots of the last 3 months. Regarding the seconds part I explained them that my Neteller account was funded via Skrill and there is no need for me to fund it with bank account or credit card.
After this email my account was closed, the chat told me the account was closed by management decision. I requested more information but did not receive it. I even called their given telephone number but I was just told I will receive an email but haven’t received it either. The balance of my account was 1015eur.
I have no idea why my account was closed. I understand that sometimes casinos suspend the account when they do not receive documents but not close them. Firstly I cannot understand why they need my neteller to be funded by bank or card when neteller does not need that. But even that I could do, if there will be necessity I will add my card. But the problem I do not receive any response from them.
I wrote an email to zetcasino saying that I don’t know if they are allowed to ask me my transactions as this is private information, however, I attached the screenshots of the last 3 months. Regarding the seconds part I explained them that my Neteller account was funded via Skrill and there is no need for me to fund it with bank account or credit card.
After this email my account was closed, the chat told me the account was closed by management decision. I requested more information but did not receive it. I even called their given telephone number but I was just told I will receive an email but haven’t received it either. The balance of my account was 1015eur.
I have no idea why my account was closed. I understand that sometimes casinos suspend the account when they do not receive documents but not close them. Firstly I cannot understand why they need my neteller to be funded by bank or card when neteller does not need that. But even that I could do, if there will be necessity I will add my card. But the problem I do not receive any response from them.
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