I played 50sek (5euro) bet on Sparta slot on Kaboo.
I got the bonus, and the guys says. "Tonight we died in hell"
After u get the bonus u get a respin to get more freespins, it gets me 20 freespins
and when its the last respin it gets stuck.
I then contact the casino saying that the slot freeze up, they tell me to reload, when i do i get the message "that they will resume"
I see me winning the bonus again and it freeze on the same spot.. i tried everything they wanted from me, and then they say that they need to contact the game provider for this issue.
I also send them a screen of when it froze...
They told me it would take 2 days.... after 2 days it still wasnt fix, i still get the same freeze and finally today after 5 days i go in and its fixed.
I havent gotten any money from them so i contact them and they first say that i won 210SEK (21euro) from bonus.
I then told them that i got that from the spinn that gave me the bonus..
They said they couldnt help me, and that was that. i didnt give up and told them i wanna talk to someone else higher up so i started to talk with a guy name jarvis.
He then said that I didnt even get a bonus at all and that it was all bullshit ..
Even though it clearly shows in my screen that i did, he said it didnt and that im basically lying..
After 30 min of me not given in, he finally said that the thing is settle and that he now gives me a lifeban on livechatt..
I cant talk to them, they wont help me, and they are calling me a lier..
I did get the bonus and i didnt get payed from this.. They say that it didnt register me hitting a bonus but that isnt true becasue i saw it, and i even have screen evidence of it when it freeezing up and showing i have won 20 freespins...
So maybe it freezed up before it even shows up on their server i dont know.. but that doenst matter to me, i dont care about the issue, i care about what is right is right. and i won that bonus fair and square. and i derserve to get payed for that.. And Sparta is a very good slot bonus, specially when u get more then 15 spins, and i got atleast 20 so that is a very very good chance i would get more then 100x on that bonus..
They also blocked me before i even could get chatlogs, and becasue im unable to even chatt with them now becasue of they inmature and bad behaivor its impossible to even get it... was i angry at them? no not at first but ofc after i while i get very angry, and i think i am entitle to being angry when im being scammed on for alot of cash..
Please help me..