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Kaboo Casino - Failed to assist accordingly with a game glitch issue

RESOLVED
d1sco8 Sweden
posted on May 31, 2018.

I played 50sek (5euro) bet on Sparta slot on Kaboo.

I got the bonus, and the guys says. "Tonight we died in hell"

After u get the bonus u get a respin to get more freespins, it gets me 20 freespins

and when its the last respin it gets stuck.

I then contact the casino saying that the slot freeze up, they tell me to reload, when i do i get the message "that they will resume"

I see me winning the bonus again and it freeze on the same spot.. i tried everything they wanted from me, and then they say that they need to contact the game provider for this issue.

I also send them a screen of when it froze...

They told me it would take 2 days.... after 2 days it still wasnt fix, i still get the same freeze and finally today after 5 days i go in and its fixed.

I havent gotten any money from them so i contact them and they first say that i won 210SEK (21euro) from bonus.

I then told them that i got that from the spinn that gave me the bonus..

They said they couldnt help me, and that was that. i didnt give up and told them i wanna talk to someone else higher up so i started to talk with a guy name jarvis.

He then said that I didnt even get a bonus at all and that it was all bullshit ..

Even though it clearly shows in my screen that i did, he said it didnt and that im basically lying..

After 30 min of me not given in, he finally said that the thing is settle and that he now gives me a lifeban on livechatt..

I cant talk to them, they wont help me, and they are calling me a lier..
I did get the bonus and i didnt get payed from this.. They say that it didnt register me hitting a bonus but that isnt true becasue i saw it, and i even have screen evidence of it when it freeezing up and showing i have won 20 freespins...
So maybe it freezed up before it even shows up on their server i dont know.. but that doenst matter to me, i dont care about the issue, i care about what is right is right. and i won that bonus fair and square. and i derserve to get payed for that.. And Sparta is a very good slot bonus, specially when u get more then 15 spins, and i got atleast 20 so that is a very very good chance i would get more then 100x on that bonus..

They also blocked me before i even could get chatlogs, and becasue im unable to even chatt with them now becasue of they inmature and bad behaivor its impossible to even get it... was i angry at them? no not at first but ofc after i while i get very angry, and i think i am entitle to being angry when im being scammed on for alot of cash..

Please help me..
Martin

https:­//i­mgu­r.c­om/­a/l­mbX5eN

posted on June 1, 2018.

Hi Martin,
We are very sorry to hear about your experience.
Your complaint will be checked from our end and we will get back to you as soon as possible.

Have a good Friday,
Kaboo rep

posted on June 1, 2018.

Hi Martin,
We have checked your account now and understand your frustration.
Going further, we have now forwarded the complaint to the game provider again to double check the final advice.
We will get back to you as soon as possible as we want to solve this case for you but keep in mind that it will take a couple of days.

Have a great weekend,
Kaboo rep

d1sco8 Sweden
posted on June 1, 2018.

Hi !

Thanks, all i want is for this to be fixed, becasue im not lying..

So ii really hope you could help me ...

posted on June 3, 2018.

Hi, Martin.

We are still investigating the matter and we hope to get more info from the game provider tomorrow.

Enjoy the Sunday,
Kaboo rep

posted on June 4, 2018.

Happy Monday Martin,

Thank you for your patience in this matter.
After checking your case for the second time, we have finally received the answer which explains that your gameplay had suffered a visual error whereby the game displayed a free spin pop up when in fact they had been awarded a spartan streak and not the free spins.

The Game Provider also advised that they have issued and deployed a fix in production to address this. They extended their apologies for the inconvenience this might have caused.

That being said, we would like to add 20FS (each worth 50Kr) on any Netent game, as unfortunately, we can't add them on the same game. We can see that you enjoy Fairytale Legends: Hansel and Gretel?

Let us know and we will add them for you as soon as possible!

Have a great day,

Kaboo rep

d1sco8 Sweden
posted on June 4, 2018.

Hi. thanks for your help, i could buy that explanation...
Sure. but i would prefer getting it on the other fairytale game... Fairytale , red riding hood

Thanks for the help...
And its great that they are fixing the game so it wont happen to anyone else..

AskGamblers
posted on June 4, 2018.

Dear @d1sco8,

Please confirm if the issue has been resolved. Keep in mind that in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

d1sco8 Sweden
posted on June 4, 2018.

Yes, but they need to unbann me from chatsupport.
And, hope that they add 20 fs soon.. thanks
thanks for help, its resovled..

AskGamblers
posted on June 4, 2018.

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

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