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Big on Bets Casino - Claiming my withdrawal bounced back without further information

UNRESOLVED
Complaint Info
Disputed casino Big on Bets Casino
Reason Declined payment
Amount £ 1000
Betgirl123 United Kingdom Message
Posted on May 31, 2018

Hello

I made a withdrawel the other day money came through fine. Last week I made another of £1000 and I was told Friday all fine and the money has been sent and I will have it next week. Today I went onto live chat and they have told me the bank bounced back my withdrawal but did not say why and said I needed to wait 2 days for a reason. They won't try to withdrawal it again for some reason. Please help. I have been told to come back tomorrow and see but I don't understand why they can't just try again or give my money back to me or give an explanation as to why it bounced back.

Betgirl123 United Kingdom Message
Posted on May 31, 2018

Update. They are now sending it via wire transfer. So we will see if it arrives. They said it would arrive today yesterday and now they say 3 days maximum so we will see!

Betgirl123 United Kingdom Message
Posted on June 1, 2018

So they've sent my money. But now I have deposited. It said it had failed I have checked my bank and the money has left my account. They are refusing to do anything

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