Complaint #1 Winawin Casino

Self exclusion ignored, casino let me deposit

By Andy C.

3 years ago

Message on forum

There is no facility on this site to limit play,

Deposit limits or cooling off. I emailed four times making it quite clear I wanted control over my play and why. I ended up spending over €900.

Any withdrawals I made were canceled and delayed. I believe a deliberate attempt to keep me playing.The withdrawals were canceled and no reasons were given.

Disputed Casino Winawin Casino

Reason Account closure

Amount €900

Discussion

AskGamblers

• Support Team

3 years ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Bloodborne99

• Ireland • 4 reviews

3 years ago

Thank you Lola ,I received the refund. Thank you to Askgamblers.com and hope for helping to resolve this issue.

Bloodborne99

• Ireland • 4 reviews

3 years ago

Thank you Lola,I will confirm receipt of the once via this Site. Thank you

Winawin Casino

• Representative

3 years ago

Dear BLOODBORNE99,

I want to confirm that, the refund task has been raised and I will inform you later today once the funds are processed on our side.

The account is suspended, so we can terminate any options for deposit or gameplay.

Thanks! Have a great day ahead!

Sincerely,
Lola

Winawin Casino Complaint Stats

Resolved 1 / 1

Avg. Amount $976

Avg. Complaint Duration 6 days

Avg. Response Time 14 hours