Will not pay my winnings

I won €250 on wicked jackpots and have yet to receive my money. I was contacted friday 12th jan to say my visa card would not accept the winnings therfore wicked jackpots banned my card and i can no longer deposit or withdraw with my visa card. They asked for my bank details which i supplied yet i have had no response and no payment from them, i even called there offices yesterday and no one could help. I have received winnings before to the same bank card so im not sure what they are doing!!

Hello ask gamblers! few months ago i won 2000 euro at wicked jackpots,after that requested for documentation then few days after casino sent me an email that he would not pay me both winnings and deposit because i use strategy of bonus abuse even do i did not even use the bonus there. please help me to get my fair winnings.

I made 3 withdrawals on Sunday and Monday morning totaling £1500. Monday morning I received an email asking for 3 forms of I.D. I emailed these back a couple of hours later and never heard anything. Rang the next day and was told to wait 24-72 hours. 72 hours came and went and on Wednesday was told to wait an extra day. Thursday I still had no response so I rang again. This time someone said they would email the security department for me and someone would get straight back to me. Obviously no-one has got back to me. I am on day 5 from sending my ID back and I haven't even been told it was received let alone verified. I have sent numerous emails and this morning have tried to speak to someone on the phone, I have called 13 times and have not been able to speak to anyone, it is just on hold or engaged. The one time someone did pick up they cancelled the call. This company is relatively new and seems to heavily advertise that they have 24/7 call centers etc and good customer service. I have never been treated like this anywhere, they are literally ignoring me. All the while my £1500 sits unprocessed. Terrible company.

I submitted a withdraw request by bank transfer on June 21. After the pending period and processing my.account showed that the withdrawal had been processed on JUNE 26. I was told by support that I would receive the funds by June 30th. After not receiving my funds, I contacted support and they said my withdrawal was processed on June 30th! I received another email the next day saying that their bank wire system is down and they can only send my funds by Neteller or Cheque. I live in Canada, so NETELLER is not an option. I have been waiting 12 days since my initial request, only to be told I have to wait another 10 days for the cheque. They have not responded to my last email asking for the cheque to be sent by priority mail and include a tracking number. This is not a good way to treat customers. Please have manager contact me as I requested in my last email