Thank you for your comments and please allow us to respond accordingly.
Yes our site falls under the umbrella of the 888 group and as such is governed by their Terms & Conditions.
As you have not provided your username here, we are unable to address your specific case at present. If you should like to email us you may do so at [email protected]ckedJackpots.com and we will be glad to answer you directly.
We are most certainly a legitimate site and have thousands of players who successfully enjoy playing with us and who receive their payouts in a timely fashion. We believe in acting fairly with our players, that the bond between player and site is extremely important and that we offer a secure environment in which to enjoy the gaming experience.
We will never withhold funds simply because a player has previously closed an account with us. However, in keeping with our Responsible Gaming Policy (http://www.wickedjackpots.com/responsible-gaming/) if a player has opted to self-exclude from one of the sites on our network (or where a player has asked for, or had their account closed for gambling related problems or has acted fraudulently etc.) then they are not permitted to open another account on any affiliate site in that period. In such a case as per the T&C’s on our site, “we shall be entitled to terminate any new account you open with any other website, forfeit any funds therein, and we shall not be liable to refund to you any funds you may have wagered or won through such account.”
The full T&C’s can be found here:
We strongly recommend to anyone playing on any gaming site that they read the terms of the site so they are aware of the conditions. We would also recommend that players do not open new accounts where they had previously self-excluded etc. without having first resolved their previous situation.
We are a legitimate and responsible gaming site and we take care of our players as best we can at all times.
The Wicked Jackpots Team