Complaint #24 Virtual Casino

After weeks of lies about verification my payment is still not processed

By danny c.

10 years ago

10 july I made a withdrawl request for $750 and at the same time emailed with attachments my documents to the 2 emails provided by them,a week goes past and my withdrawl denied on basis of no verification received.
26 july,I was given a new email address to send and 10 minutes after I sent them,i got back on the chat to have them say that they had received them.after a lot of mucking around they confirmed they had all the info.so I resent a withdrwal request.
just yesterday I get back on chat and they say nothing has been received and so the withdrawl request has been yet again declined,i tell them to find the email sent on 26 july to the promo manager,after a while they say they found it and forward on...
today I get back from work and because I don't trust them I get back on chat and am told the same old NOTHING HAS BEEEN RECIEVED

Disputed Casino Virtual Casino

Reason Verification issues

Amount $750

Discussion

AskGamblers

• Support Team

10 years ago

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

danchop

• New Zealand

10 years ago

yes I have been paid out,yet I feel its only because of my complaint here.
virtual casino and their affiliates have to think seriously about how they are damaging the reputation of online gambling,the bullshit replies at last minute from my complaint verify this...for instance the second response of "sorry I cant locate your account with the email and username you've provided" what a time stalling lie that was!!,my details have been the same all along,they lie and stall hoping the average joe just gives up or regambles the balance...
hey virtual ripoff,its 2016 not 2016BC,if you want all the ************* stalling verification ids,statements etc,do that before you accept withdrawls from our credit cards...
and you need 10 days to approve a withdrawl?why?we are told its the process,the process to stall and make you give up
then theres the we havnt received your details,well virtual an email sent,IS AN EMAIL SENT
I'm not thanking virtual and their other sites,they can get *************,if it wasn't for this site I would still be dealing with week after week of lies,they know this and I'm sure others do too.
thanks ask gamblers though

AskGamblers

• Support Team

10 years ago

Dear @danchop,

Please makes sure to update your issue in a timely manner and let the AskGamblers Complaints Team know if you got the payment. Keep in mind that in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly. Thank you for your cooperation.

Virtual Casino

• Representative

10 years ago

Hi Danny--

I wanted to let you know (in case you're not already aware) that your payment has been issued into your Neteller account. :-)

All the best,

Tawni

Virtual Casino Complaint Stats

Resolved 26 / 30

Avg. Amount $2,993

Avg. Complaint Duration 22 days

Avg. Response Time 3 days

Virtual Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.

So far, 24 out of 27 complaints in this category have been resolved.

This operator's average complaint duration is 22 days, while the average duration across all operators is 8 days.

Virtual Casino Complaints

See all complaints for this casino

Withdrawal Not Received for months

My username for virtual casino slots is < username removed >

I requested a wire transfer on 25/01/2023 for the amount of $2500.

On 14/04/2023 I requested a further withdrawal also for $2500.

I provided all documentation requested and complied with the terms and conditions.

I would appreciate any help you can give in getting these withdrawals paid, please.

Thank you.

Resolved

$5,000

Payment withheld

I requested a withdrawal for $2500 to my bank account from Virtual Casino.
My username is lexibabe
After a very long delay my request was rejected and Virtual casino asked for a bitcoin address in order to process my withdrawal. I gave them my bitcoin address on June 7th 2023 but have not received the bitcoin.

Resolved

$2,500

Withdrawal not paid within casino timeframe

Two withdrawals $2500 each have not been paid yet and are over the 10 day handling timeframe. 9/17 and 9/27 are the dates of the two withdrawals. Could you take a look at these two Tawni and work your magic? It looks like Virtual Casino and Vegas Strip Casino and mirror sites and the withdrawals show up under both sites.

Resolved

$5,000

Pending Withdrawal over one month

I made a withdrawal request on August 28, 2021. The withdrawal amount is $191.20 ( minus $54.00 Bonus money).

According to the chat team withdrawals take 7-10 days for approval. Once approved it takes 7-10 days to receive payment.

Today is October 6th... It's been over one month now and my withdrawal still hasn't been approved. My documents have been verified.

I have contacted chat several times and they escalated it and assured me there would be an update in 3-5 days. I have checked and there are still no updates on the status of my withdrawal.

Resolved

$137

Delayed payment of $197

Hi, I need your help in my payments of $ 197 The first payment was requested at the end of July, I patiently waited, but more than two months have passed and I have not received any I will send a message to the casino payments [email protected] address, but I have not received a single reply. Very bad attitude to the players, help me get my money. The documents have been sent, it seems to me that the casino intentionally delays payments or does not intend to pay.

Resolved

$197

Withdrawal issue

I've been waiting for a $100 withdrawal since January. They needed additional paperwork which I provided and they sent me and email saying all my paperwork was all received and updated. I've contacted them on a couple of different occasion and I'm told it's been escalated and/or their third party payers are really busy and I'll get it soon. I know it's only $100 but it's the principle. Any assistance would be appreciated. Thank you!