Royal Ace Casino - Waiting almost 2 months for my winnings, getting the run around from the casino

Holly Kriebel United States
posted on March 8, 2016.

I submitted my withdrawl request on 1.16.16. It was approved but my check still has not been mailed out yet. Every time I ask I get the run around and they say they will expedite it but it has been in the expedited process for over a month now. I just want my $700 winnings.

posted on March 12, 2016.

Dear @fb_10­208­648­737­285283,

Any update regarding your complaint? Thank you.

posted on March 13, 2016.

Hi fb_10­­208­­64­8­7­37­­285283,

I've looked into this and I can see that your payment was sent to processing on March 5th--tracking should be available early this coming week.

I'll keep my eyes open for the tracking and I'll update as necessary.

All the best,


posted on March 16, 2016.

Hi fb_10­­­20­8­­­64­­8­7­­37­­­2­85283,

Just wanted to follow-up on this. I can see by the tracking that you received your payment on March 9th. :-)

All the best,


posted on March 19, 2016.

[email protected]_1­020­864­873­728­5283,

Did you receive your payment, can we close this complaint? Please be advised that in case you fail to respond within the given time frame we will consider this case as resolved and closed.