Complaint #9 Virtual Casino

Delays, delays, delays...

By russyeargan

12 years ago

About the first week in August, I played keno and i won $907.00! This was on a $50.00 deposit and not a free chip. I requested to withdraw the money, and I gave them all the paper work they wanted on 8/30/13. They said it would take 10 to 14 days to be approved. Well it's now going on two months and they just keep giving me the runaround. I last spoke to someone on 10/22, and they said it well be 10 to 20 more business days after it is "approved" from another processor. I have heard this already numerous times. They are quick to take MY money, but takes forever to pay out. What gives?

Disputed Casino Virtual Casino

Reason Delayed payment

Amount $907

Discussion

AskGamblers

• Support Team

12 years ago

Dear @russyeargan,

Please confirm if the issue has been resolved. Please be in aware in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

Virtual Casino

• Representative

12 years ago

Dear russyeargan:

Virtual Casino received confirmation from the processor that you have already received your check and cashed it out.

We are requesting AskGamblers to close this complaint.

ReferCasino Affiliate Program

AskGamblers

• Support Team

12 years ago

Dear @russyeargan,

Please make sure to update your issue in a timely manner and let the AskGamblers Complaints Team know if you got the check. Please be in aware in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

Virtual Casino

• Representative

12 years ago

Dear Player

A check has been processed on 10/21/2013 11:22:07 AM. According to Virtual Casino you should expect receiving the check anytime soon

ReferCasino

Virtual Casino Complaint Stats

Resolved 26 / 30

Avg. Amount $2,993

Avg. Complaint Duration 22 days

Avg. Response Time 3 days

Virtual Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.

So far, 24 out of 27 complaints in this category have been resolved.

This operator's average complaint duration is 22 days, while the average duration across all operators is 8 days.

Virtual Casino Complaints

See all complaints for this casino

Withdrawal Not Received for months

My username for virtual casino slots is < username removed >

I requested a wire transfer on 25/01/2023 for the amount of $2500.

On 14/04/2023 I requested a further withdrawal also for $2500.

I provided all documentation requested and complied with the terms and conditions.

I would appreciate any help you can give in getting these withdrawals paid, please.

Thank you.

Resolved

$5,000

Payment withheld

I requested a withdrawal for $2500 to my bank account from Virtual Casino.
My username is lexibabe
After a very long delay my request was rejected and Virtual casino asked for a bitcoin address in order to process my withdrawal. I gave them my bitcoin address on June 7th 2023 but have not received the bitcoin.

Resolved

$2,500

Withdrawal not paid within casino timeframe

Two withdrawals $2500 each have not been paid yet and are over the 10 day handling timeframe. 9/17 and 9/27 are the dates of the two withdrawals. Could you take a look at these two Tawni and work your magic? It looks like Virtual Casino and Vegas Strip Casino and mirror sites and the withdrawals show up under both sites.

Resolved

$5,000

Pending Withdrawal over one month

I made a withdrawal request on August 28, 2021. The withdrawal amount is $191.20 ( minus $54.00 Bonus money).

According to the chat team withdrawals take 7-10 days for approval. Once approved it takes 7-10 days to receive payment.

Today is October 6th... It's been over one month now and my withdrawal still hasn't been approved. My documents have been verified.

I have contacted chat several times and they escalated it and assured me there would be an update in 3-5 days. I have checked and there are still no updates on the status of my withdrawal.

Resolved

$137

Delayed payment of $197

Hi, I need your help in my payments of $ 197 The first payment was requested at the end of July, I patiently waited, but more than two months have passed and I have not received any I will send a message to the casino payments [email protected] address, but I have not received a single reply. Very bad attitude to the players, help me get my money. The documents have been sent, it seems to me that the casino intentionally delays payments or does not intend to pay.

Resolved

$197

Withdrawal issue

I've been waiting for a $100 withdrawal since January. They needed additional paperwork which I provided and they sent me and email saying all my paperwork was all received and updated. I've contacted them on a couple of different occasion and I'm told it's been escalated and/or their third party payers are really busy and I'll get it soon. I know it's only $100 but it's the principle. Any assistance would be appreciated. Thank you!