Where do I start....well my husband received a flyer through the post about a free £20 bonus from Vernons casino. For a giggle he registered the account and had a play, but lost. He suggested I do the same so for a laugh I had a play with the free bonus(even though I prefer bingo). Obviously I registered, in my name, and with a joint email address my husband and I both use. Well shock horror I started to win. When I started to approach £500 I asked the online help if I could withdraw it. She stated I had to play through £800. When I passed £800 , the rules changed, because I was playing roulette I had to play through 5 times that amount...quite a task. Well guess what I did, with some to spare, to cut to the point I was £370 to the good. So I tried to withdraw it. I was sitting next to my husband and stupidly I used his debit card. Delighted with my work I went to sleep. Next morning I had an email saying that because the card was not registered to me I would need to send ID. I explained it was my husbands, and it was a joint bank account, and so just registered my card. Time went by, and they still demanded more ID, photocopies of the card and passport scans etc, this I duly did. Nothing happened, I started emailing them, and they said be patient etc, etc. They then demanded my husband fill in a declaration saying it was ok for me to use his card(even though I didnt want to, I had my own). Again I complied, and eventually I received a rude and aggressive email saying that the withdrawal had been cancelled, it accused me of ID fraud and intimated that I may not even be real. Apart from being bewildered, and angry, it also left me in tears and deeply upset. They had my passport, they could have phoned me, as I gave a phone number, the original debit card I used to withdraw the money was my husbands but we have the same joint account, sadly I started to blame myself for something I must have done wrong. But it seems I am not alone. I have asked them not to contact me unless it is to apologize for such an awful email and to return the money I won fair and square.
The silly thing is, its quite a good site, its quick to load, the online staff seem friendly, and its well layed out. Alas its no good if your worried you wont see your money. £370 is peanuts to a firm like Vernons, all they have done is create bad publicity.
I of course will not give up easily the least I can do is warn others so I am writing to online consumer groups. The least I can do is warn others.
I would love to say in a few weeks it has all been a terrible mistake, Vernons has paid me my money, and I recommend others to check out the site, but I wont hold my breath, so my opinion is it would be wise to avoid the site.