i signed up to vernons to get the 20 pound no deposit bonus. I completed all of the bonus reqyuirements, and deposited so i could cashout. I was told it would pend for 2 days then be processed. it has been 6 days and it is still pending.
today they emailed me saying that they need proof of id, which i hppily sent them, but now i am getting no response from them.
After reading other complaints on this site it seems clear that they do not want to pay out if you win from the no deposit bonus. there customer support is dreadful take ages to respond and everytime they just tell me to be patient.
i would advise anyone not to bother with this joke of a casino