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Vernons Casino - Excuses upon excuses for my withdrawal

Complaint Info
Disputed casino Vernons Casino
Reason Delayed payment
Amount £ 5000
Posted on October 16, 2014


I found this site ask gamblers on the internet, so I have been given no choice but to contact you.

I was told on Feb 5th by vernons casino that my withdrawal amount of 5,000gbp would be processed within 24 hours but still a calendar month later I am waiting for my money ! I have just been constantly told that it is with the finance department and they will be processing it..the whole amount was 7669...2669 was paid a month ago so why the wait for so long for 5,000 I need somebody to chase this casino as I am becoming frustrated and will be taking this further as I have no hope I will ever be paid this.

Posted on April 7, 2014

 I originally started this complaint on 6 th march 2014 and I still have not made any progress !!

I was told my withdrawal of 5,000 would be processed within 24 hours.... 4 moths ago !!!

Since then I have sent in ID and the most ludicrous thing yet was asked to send the casino a picture of holding todays newspaper against my face, I had to send that several times as apparently they could not see my fingers !!!

Now after this I have been told I would be called by a guy I am convinced does not exist by the name of James Corrie...I have been awaiting his call for 2 weeks now and just get excuses from the support staff saying hes on a conference or hes at lunch blah blah

I have told the casino to call me pay my winnings and close my account as this is no way to treat customers.

Angry Customer.

Posted on April 9, 2014

We would like to confirm that our support manager, James < surname removed > has tried to contact the player by mobile but the number given was invalid. We do need to speak with the player on the number provided originally when registering to resolve the issue, in accordance with our published terms and conditions.

Posted on April 9, 2014

I can categorically confirm that my number is valid and available for calls, the support staff ellen or sophie can confirm this as I have been speaking to these ladies on a daily basis and they will know james has not called me once as he is in meetings constantly or unavailable.

I have attempted to call Mr James again half hour ago and he was unavailable so I urge somebody to call me on the number provided as it is working fine, I have had calls to it all day.

thank you.

Posted on April 10, 2014

We are happy to confirm that our support manager, James , has been in contact with the player and is working with the player to resolve the issue.

Posted on October 16, 2014

The complaint has been reopened upon Casino Vernons' request.

Posted on October 16, 2014

@MICALEFF1984, we have been informed from the casino management that this issue has been already solved. Please confirm.

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