Grand Parker Casino - Having verification troubles

posted on December 4, 2014.

Hi am really stress and confused with Grand Parker Casino for a new member I shouldn't be facing all this. I was told to send in my documents for withdrawal process. I sent in all my documents such as National ID, Back and front of Visa card,Faxback form, proof of address , including my pay stub. I got a email from them today saying that there were unable to approve my faxback form because they have't received all the requisite verification documents I should prove a copy of my passport. So I asked what if I don't have a passport? They person responded and told me to send a photo of me holding my ID. I did that and sent it,I haven't heard from them since.Am confused and frustrated on what to do now. .Please help me

posted on December 8, 2014.

Hello shellybaby1,
As per faxback department, the list of documents sent initially was not full (back of your ID was missing and the proof of address was not sufficient (it was just an envelope with the address written on it)).
After we received all the missing paperwork your faxback form was approved.
You have already requested a withdrawal and it will be approved soon.
Best regards,
Grand Parker Casino

posted on December 10, 2014.

Thanks guys.My faxback has been approved.I made a withdrawal which has not yet been approved.Thank you all.

posted on December 23, 2014.

This case has been reopened upon player's request.

posted on December 23, 2014.

Hi Grand Parker has declined my withdrawal of $700. Its my first time requesting an withdrawal . Am so disappointed and confused over the situation .Its not good for my first time,they didn't even notify me until I contacted live chat. This is what she says "As per finance department decision your withdrawal request has been denied and the funds were added back to your account. It might take up to 60 days for our finance department to review your account.
Phoebe: Please accept our apologies for this inconvenience and thank you for understanding. You will be notified by the relevant department as soon as there are any updates regarding your account
Phoebe" please help me.

posted on January 27, 2015.

This case has been reopened upon player's request and we would like to give it one last try for a successful resolution.