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Aladdins Gold Casino - Having Troubles With Verification


Complaint Info

Disputed casino

Aladdins Gold Casino
Posted on July 16, 2014


I played at this site and they asked me to prove my address. I sent them my internet billing statement, my passbook showing date of transactions and address, my driving licence showing my address, my national ID which is used for address verification in my country. They still refuse to accept anything to prove my address. All my other billing statements are web statements so there is nothing left for me to send and they still say they need more proof of address.

Posted on May 23, 2014

Hi, looking at your account I see that we do require an additional form of ID from you. If you can provide an alternative utility bill that would be great.

The address details on the utility bill that you've provided already differs to that you gave when signing up. If we can just clarify this final part then you'll pass through the verification process smoothly.

Is there anything else that you can provide to help you through this process?

Posted on May 24, 2014


As I informed you previously, the only utility bill I have showing my address is my internet bill which I sent. You may note, that the address does not differ except for one digit of the mailing pin code. It is clearly my address and was accepted perfectly fine by the other gaming site I played, bet365.

My bank statements are all electronic but I have kindly sent you my passbook showing my address and date of transactions.

You also received a letter from my bank showing my address.

Also I have sent you 2 ID's, including my driving licence and my national ID card which is used for address verification and everything else. Both have my address stated clearly.

In all you have received 5 separate proof of addresses, including internet bill, passbook, bank letter, Driving Licence, National ID.

There is no reason why all of this proof I have sent you should not be enough to verify my address.

Posted on May 27, 2014

Please inform us is this issue resolved? Thank you.

Posted on May 28, 2014

As far as I can see the player hasn't supplied the requested information.

Posted on May 30, 2014

Did you supplied requested information? Can we close this complaint?

Posted on May 30, 2014

It seems my message was ignored so let us try again. Of course I provided the requested information. I just posted a long detailed message here stating everything that I provided. Note that they already approved my ID's and they are still insisting I send more proof of address when I do not have any other utility bill that goes to my address. But as I have said, I provided 5 independent proof of addresses including my internet bill, my Driving Licence, my national ID card, my pass book, my bank letter.

It seems my message was not even read.

"Did you supplied requested information? Can we close this complaint?"

The complaint is still open. I provided sufficient proof of address. There is no reason why I should still be waiting for my pay out .

Posted on June 2, 2014

Hi Garchop,

We will need a Utility Bill that is dated within the last 3 months, as you have said everything else is verified and this is the last piece of information we need.


Posted on June 3, 2014


Will you accept my next internet bill?

Posted on June 4, 2014

We will accept any bill as long as it is physical mail (Snail Mail) has your correct address, name, and is dated within the last 3 months.

Posted on June 6, 2014

I will send my new internet bill again.

Aladdins Gold Casino Complaints

  • 15 of 22 resolved
  • 2 days avg response
  • 4 months avg complaint life
  • 250 USD avg amount

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