Aladdins Gold Casino - Having Troubles With Verification

Hi, looking at your account I see that we do require an additional form of ID from you. If you can provide an alternative utility bill that would be great.

The address details on the utility bill that you've provided already differs to that you gave when signing up. If we can just clarify this final part then you'll pass through the verification process smoothly.

Is there anything else that you can provide to help you through this process?

Hello,

As I informed you previously, the only utility bill I have showing my address is my internet bill which I sent. You may note, that the address does not differ except for one digit of the mailing pin code. It is clearly my address and was accepted perfectly fine by the other gaming site I played, bet365.

My bank statements are all electronic but I have kindly sent you my passbook showing my address and date of transactions.

You also received a letter from my bank showing my address.

Also I have sent you 2 ID's, including my driving licence and my national ID card which is used for address verification and everything else. Both have my address stated clearly.

In all you have received 5 separate proof of addresses, including internet bill, passbook, bank letter, Driving Licence, National ID.

There is no reason why all of this proof I have sent you should not be enough to verify my address.

Please inform us is this issue resolved? Thank you.

As far as I can see the player hasn't supplied the requested information.

@garchop8,
Did you supplied requested information? Can we close this complaint?

It seems my message was ignored so let us try again. Of course I provided the requested information. I just posted a long detailed message here stating everything that I provided. Note that they already approved my ID's and they are still insisting I send more proof of address when I do not have any other utility bill that goes to my address. But as I have said, I provided 5 independent proof of addresses including my internet bill, my Driving Licence, my national ID card, my pass book, my bank letter.


It seems my message was not even read.

"Did you supplied requested information? Can we close this complaint?"

The complaint is still open. I provided sufficient proof of address. There is no reason why I should still be waiting for my pay out .

Hi Garchop,

We will need a Utility Bill that is dated within the last 3 months, as you have said everything else is verified and this is the last piece of information we need.

Regards
Stephen

Hello,

Will you accept my next internet bill?

We will accept any bill as long as it is physical mail (Snail Mail) has your correct address, name, and is dated within the last 3 months.

I will send my new internet bill again.