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Lucky247 Casino - Verifacation issues and declined payment

Complaint Info
Disputed casino Lucky247 Casino
Reason Declined payment
Amount $ 6700
Posted on July 14, 2014

dear Lucky247,

I have had a pending withdraw with you for some time and after all the documents sent and letters written you have declined me with a simple "refer to section" email.

In April of this year I made a deposit into my lucky247 account via credit card in the name Nadine XXXXXXX which has been authorised by lucky247, I went on to win $6700.

I proceeded to withdraw the funds and as the usual standard they asked for my verification details.
I gave them across as Ross T Darby with everything needed, 100 points of id and utility bills.

They then asked for the details of Nadine and explanation as to the card on my account.
I sent through a copy of the card and all the required documents and the written authority from Nadine, this was accepted.

time kept on and nothing had come through.
I then had another email from you asking for the details of Nicole Stephens who was My deFacto and the link between our addresses and bank accounts.

The details were sent through and I explained that this was my partner in which we have joint account on everything and also share a residence being 11 orchards rest.
All the documents were sent in and the explination I though accepted.

after weeks and weeks of confusion the final issue came down to a neteller account again a member of my family (nephew Landon O;Brian)
being on my account.

I was unaware that a neteller or skrill account being my family also could not be present on my account and if its the case why were the deposits accepted??
Every detailed explanation was given along with the authorization from each party.

Why am I now informed that I will not get any winning returned?

If this is also the case why are Lucky247 not refunding every deposit I've ever made via these accounts back to myself
Please get back to my as soon as possible because my next step is legal action which is a shame because I did enjoy this casino.

Ross Darby.

Posted on June 29, 2014

Hi Mr Darby,

Thank you for your message.

I am personally looking into this issue and will revert back to you directly.

I however need to request that you refrain from sharing information regarding your account here as this jeopardises the security of the said account - please.

My team and I are looking into this as we speak and will get back to you with all relevant information.

Thanks & Regards,


Posted on July 2, 2014

Any update for this complaint?

Posted on July 14, 2014

After a careful analysis of Lucky247 Casino Terms and conditions we could confirm that player has indeed breached 6.6 and 19.3, Where is clearly stated: “If using a credit or debit card, the Cardholder's name MUST be the same as the name used when registering with the site. Where this is not the case the account may be suspended. Where an account is suspended, You should contact Player Services for details of our verification process. Any withdrawals that are made by bank wire or cheque will only be payable to the name used when registering with the site and if a debit or credit card has been used to deposit funds the name must correspond to the name registered on the card.”
So we considering this case resolved.

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