Complaint #3 Vegas To Macau Casino

Stalling payment for weeks!

By arseface

9 years ago

Message on forum

On April the 18th I deposited 800 Euros and gambled my balance up to 4000 Euros before requesting a withdrawal. After several failed attempts I was advised to withdraw via bank transfer. I sent my details and was told it would be done on "Monday". Monday became "by the end of the week". That turned into "within a couple of weeks" which never happened. I was told they are having some issues but it is now well over 2 months and I have heard nothing and the money is still in my balance. I can't withdraw it manually and was originally advised that they would do it for me once they had my bank details.

Disputed Casino Vegas To Macau Casino

Reason Delayed payment

Amount €4000

Discussion

arseface

• United Kingdom

9 years ago

So after 3 and a half months of waiting for payment all you can tell me is you "are working on a solution"?

You are no longer saying I will even be paid let alone when. I think this is unacceptable.

Vegas To Macau Casino

• Representative

9 years ago

We are working on a solution and as earlier mentioned we are sorry that this effects you as a gamer.

arseface

• United Kingdom

9 years ago

I made a large deposit (4 figures) on April the 18th and made a nice profit playing games without bonuses. My final balance is 4000 euros. They said they would send the withdrawal "on Monday". That became "next week". That became "in a few weeks". They cited various problems (not related to my account) for the delay such as being attacked by abusers. I have given them so much time but now they don't even respond. It has now been over 3 months and the money still sits in my account.

AskGamblers

• Support Team

9 years ago

This complaint has been reopened as per submitter's request and AskGamblers Complaints Team would like to give it one more chance hoping that both parties will manage to reach to a satisfactory resolution of their dispute.

Vegas To Macau Casino Complaint Stats

Resolved 0 / 2

Avg. Amount $3,083

Avg. Complaint Duration 9 days

Avg. Response Time 6 days

Vegas To Macau Casino Complaints

See all complaints for this casino

One month delayed payment due to problems with processors

I won 1603,50€ at Vegas to Macau Casino. This was on 17/05. When I didn't get my winnings, I asked with live chat some days later, they told me they didn't know and I should come back later when the manager is in the office. I came back on 26/05 and live chat told me they had send me an email that I should send a selfie with my ID. I sent that the very same day. When I still didn't receive my winnings, I checked back some days later and was told that although my documents had been approved now, the payment would still need some days as they had some issues with their payment processor. So I asked them to send me a bank wire instead, and they told me they would write me an email. I never received such email, and never heard back again from Vegas to Macau. So my winnings are in the nowhere. In the casino they appear, but I have lost hope that I will ever receive them. I really cannot believe they have payment processor problems for four weeks, and if they wanted to pay, they would already have sent a bank wire.

Unresolved

€1,603