Hello - On 11/20 I contacted online chat and requested that my account be permanently closed due to me having a gambling issue. I was directed to email customer service with my request. I immediately sent an email requesting closure and self exclusion due to having a gambling problem.
I did not get a response until the next day in 11/21 stating they don’t do permanent closures, only short term because then I would never be able to play there again (kind of the point of me requesting the self exclusion since I have an issue). I again immediately responded that I had a gambling problem and was still depositing and needed for them to close and block my account for whatever the longest was they could do if they weren’t able to do permanent.
On 11/22 I still had not heard back and again sent an email reiterating the importance of closure since I was still depositing and really needed their assistance on being excluded.
As of today (four days after my original request, I have not heard back from them and my account is still open. I have deposited around $700-$800 US dollars worth of bitcoin since my original request. They refuse to close my account despite several requests. I would like my account closed and believe they should refund all deposits made after the original request. They are blantantly ignoring my request in an attempt to get more money from me. It is shady and very unprofessional.