I have investigated this matter thoroughly, including your account and all correspondence.
I can confirm that you hold 2 accounts with bgo, one which had been created in March 2015, and another in November 2015. This is in breach of section 19 of our terms and conditions;
'19.The Player may not have more than one account. If the Company detects a Player with more than one account, we reserve the right delete the superfluous account(s). No promotion given to the superfluous account or winnings will be honoured. Any funds lost will not be eligible for a refund.'
Upon closer inspection, the original account has been Self Excluded. With a Self-Exclusion, it is an agreement by both parties that 1 - We will endeavor to stop you from gambling on bgo (and any other sites owned by bgo entertainment ltd), for the requested time-frame, and 2 - That you agree on your part not to attempt to re-open any accounts with us. If for any reason you decide to open a new account with the company, that has the same details as the Self Excluded account, and this is not stopped upon sign up - We will close this within a 'Reasonable Time-frame' As per the Gambling Commission guidelines.As you have deliberately entered details that differ from your original Self-Excluded account this has not been picked up instantly by our system, meaning we were unable to locate your duplicate account as fast as we normally would. This is a breach of the Self-Exclusion Agreement on your part.
If there is anything further we can assist with then please do not hesitate to contact us.
bgo Customer Support