After successfully depositing, playing, and losing an initial deposit of 125.00 -- I deposited an additional 99$ on slotsjungle. I used a promo code that included 10 free spins on the game, "Aladdin's wishes". The game would not properly load, which led me to contact customer service. I continually noted the error code I was receiving and that it requested I contact customer service, however, I told issues were related to my browser, not beign logged-in and other random issues that did not make sense. After receiving no help, I took it upon myself to uninstall the program and re-install it. After uninstalling it, I returned to the slotsjungle website to download the software. At this time, the website kept returning error messages when I would attempt to download it. Trying to resolve the issue, I re-entered customer support chat. I continued to receive no help -- and it was becoming clear that my issue was not being paid attention to. Despite me confirming with other players that similar issues were occurring with the SlotsJungle website, the staff continued to tell me it was problems with Flash or my browser or computer. Even after sending screenshots of the issue to "Molly" the customer service rep, as she requested. Finally, I gave up hope with the online chat -- telling Molly, "This is poor customer service. I'm going to call in and ask for a refund."
I previously had experienced much better customer service via the phone, so it was my intention to call in and see what could be resolved. At that point, if I couldn't be helped, I would opt for a refund since I couldn't play with the money I had already deposited. Before calling, I tried to log-into the slotsjungle website to get the account information I would need on the phone. At this time I was informed my account was disabled and I needed to contact online chat again. When I did this, I was treated very rudely by the shift manager. Without my consent, or my knowledge, a refund was processed and my account was closed. When I asked if this was in the best interest of the company to close my account and issue a refund without my consent (despite my consistent revenue stream) I was threatened that I would no longer be able to play at any online casino because of this. This threat was from the shift manager that Molly transferred me to. He referred to himself as "James".
James continued to treat me very rudely, not trying to resolve the situation whatsoever, and delayed when I requested contact information for a complaint. He claimed to have called me and gotten a voicemail -- which was his reasoning for issuing a refund and closing my account within 5 minutes of the online chat. He then refused to give me direct contact information (only the company line and email from the website).
I have all chat logs saved. I still have not received the refund at this time. I have not been contacted or offered any resolution. Apparently, it is in their best interest to treat customers poorly and threaten them when they have issues with the software.