Complaint #3 LadyLucks Casino

LadyLuck's Casino - Suspended account but allowed to make deposits

By Whatev

10 years ago

Message on forum

I spent a lot of money on this site and when I went to make a withdrawal I was told I was suspended and had been since 2 weeks prior, I then challenged how I was allowed to deposit so much money then and was fobbed off with a story about being confused with another account I had on a different site.
Are they even allowed to check this data without a reason?
I believe as per their own t&c's that deposits would be refunded if account not verified with 72 hours, I deposited over a week later.
I think this is really dangerous for gamblers are you rely on sites being about to actually stop people from gambling if they are excluded.

Disputed Casino LadyLucks Casino

Reason Verification issues

Discussion

AskGamblers

• Support Team

10 years ago

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation

Whatev

• United Kingdom

10 years ago

Good Afternoon,
This has been resolved with a resolution that both parties have agreed to, Sarah has been great.

Many thanks

AskGamblers

• Support Team

10 years ago

Dear @Whatev,

Did you provide necessary documents to casino so they can verify you account? Thank you.

Whatev

• United Kingdom

10 years ago

I have not had any response back from Lady Luck today, so just awaiting the call transcripts, I am keen to get these to show the misinformation I have been told on a number of occasions. Also it is interesting to read other people's experiences as I pointed out to Sarah I would not have been able to withdraw any winnings in any case as I cannot provide documents to verify my details and her response was that I would have as they can at their descection but I can see lots of people that have been told no and refunded their deposits so I think this is double standards.
Also I saw a post around the casino terms #19 m) is this a general casino rule or percific to a brand? It was on a post relating to another probability site Winneroo.

LadyLucks Casino Complaint Stats

Resolved 2 / 2

Avg. Amount $40

Avg. Complaint Duration 6 days

Avg. Response Time 2 days

LadyLucks Casino Complaints

See all complaints for this casino

LadyLuck's Casino - Closed account and avoided contact

My husband self excluded on his account, I then logged into mine to find it blocked I emailed ladylucks who emailed me telling me they would get back to me. 24 hours later they emailed saying they closed it as my husband self excluded it automatically excludes all accounts at that address, not telling me what they have done with the £60 balance on my account I had just deposited I've since emailed them four times asking them with no response, I also held I moobile account which is the same company I had a pending withdrawal request on this account and since it's now closed also I have no idea what is happening with this customer support are the worst I have ever dealt with totally refusing to answer emails and then when they do they give limited answers to what they want to answer.
The most important thing to me is where is my money!?? And they are refusing to answer me avoid!!! All brands to do with probability Gibraltar!!!! Ladylucks,moobile,vip and so on!!!

Resolved

£60