I had an agreement for a refund of a little over 2300 USD. I was told a month and a half ago it would be refunded within 7-10 days. I was then told “they are still working on processing it”. I have emails from their security team agreeing to the terms. They have stopped replying to my emails. I have sent them over 12 emails. When I attempt to contact the security team via instant chat, they will not reply.