About three weeks ago I did a couple of withdrawals in the total amount of $952. I know that this casino has one of the slowest payout systems of all, but I wanted to check with the support what was going on.
I get transfered from the finance department to the security department because my payments and account are under "review".
And all I get from the security department is a standard automated answer saying my account is being investigated for "fraudulent activity" and that my withdrawals are "on hold until further notice". Very unpolite and no other information is given.
Now, I could accept this happening one time for security reasons - but this is the SECOND time this is happening in six months. In fact - I have verified my account three (!) times since signing up with this casino: sent in all documents, someone from the casino called me etc.
I dont know what to do anymore - I keep getting treated as a criminal, all they have to do is a quick check of my playing pattern and deposits with neteller to see that I am a fair player playing with my own money.
And if there is some other reason to not processing the withdrawals, I believe that you as a loyal and honest player should be told about it.