Royal Ace Casino - Still have not received payment

Andrew Wang United States
posted on September 30, 2016.

I played on Planet 7 Casino and received an offer for a $50 chip to play at their sister casino, Royal Ace. Royal Ace is virtually the same as Planet 7 minus the name and color scheme. Obviously did not win with the $50 chip, but since I saw no difference between the two casinos, I decided to play a little bit more. When I won on Planet 7 casino, the forms that you need to submit to them in order to receive withdrawals also included a section to have any accounts from their sister casinos updated too. I was approved at both casinos and both my accounts were updated. I then won $200 at Royal Ace and received numerous e-mails assuring that I will receive my payout. I also received a call from a nice rep that said I should be receiving it soon. That was nearly a month ago.

Now i had the same exact experience with Planet 7 until I submitted a complaint on this site. Lo and behold I received my payout in two days after submitting my complaint. I have yet to receive my Royal Ace payout of $200 so here I am again. Please help me resolve this AskGamblers. Thank you

posted on October 5, 2016.

Dear @drews0n,

Please let us know if there's some update on your issue.

posted on October 5, 2016.

Hi Andrew--

I've looked at your account and I see that there are two withdrawals--one for $100 (Sept. 1) and one for $205 (Oct. 1). The payment for the first withdrawal has already gone off to processing and I am just waiting on the tracking (I'm hoping it will be in later today or tomorrow).

Your next withdrawal will be approved tomorrow, as we are still within the timeline parameter as provided in our terms. Once approval takes place, we will send your payment to processing and I would expect to have tracking on this, early next week.

I'll update you as tracking comes in.

All the best,


Andrew Wang United States
posted on October 6, 2016.

Hello Tawni,

Thanks for getting back to me. I hope to receive it soon.

Andrew Wang United States
posted on October 6, 2016.


I just double checked my account history and my first withdrawal should be for $200.

09/01/2016 09:42 PM Manager Withdrawal Approved! -$100.00
09/01/2016 09:42 PM Manager Withdrawal Requested -$100.00
09/01/2016 09:42 PM Check Withdrawal Declined $100.00
09/01/2016 09:42 PM Check Withdrawal Approved! -$100.00
08/29/2016 03:21 PM Coupon 'norules200' requested
08/26/2016 02:49 AM Check Withdrawal Requested -$200.00

Please review that for me.