Ag Awards

Star Games Casino - Withdrawal of funds from my online account

Complaint Info
Disputed casino Star Games Casino
Reason Verification issues
Amount € 362
Posted on May 16, 2014

I am wanting to withdraw funds of £300 from my account,but the casino require ID of either a driving License and/or passport.....As I have never been a driver and my passport expired some years ago I cannot produce these as ID, therefore I asked if I couid submit my birth certificate or a utility bill, these were declined,

What can I do next please.

Barbara Saville

Posted on July 28, 2017

This complaint has been reopened due to the declared willingness on behalf of Star Games Casino management to do everything within their power to solve their old complaints. AskGamblers Complaints Team is happy to give these old cases one more chance for a successful resolution.

Posted on July 28, 2017

Hi Barbara,

We have looked in to this old case and can see you have in fact received your payout. Although our General Terms and Conditions (GTC) clearly state what documentation will be required for account verification, you opened your account regardless.

StarGames will always try to accommodate a player to the best of our abilities and we were very accommodating by allowing you to provide alternative documentation to receive your payout and continue playing.

We consider this case resolved.

Kind regards,

Your Support Team

Posted on July 28, 2017

Dear @Barbara,

Please confirm if the issue has been resolved. Keep in mind that in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

Star Games Casino Complaints

  • 35 of 36 resolved
  • 2 days avg response
  • 1 week avg complaint life
  • 950 USD avg amount

Have trouble with Star Games Casino?

Sign up for +100 No Deposit Spins!

This offer is not applicable to residents of Great Britain.

By subscribing you are certifying that you have reviewed and accepted our updated Privacy and Cookie Policy