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Complaint #19 Star Games Casino

This casino accept deposit from different customer names!!

By Ferdinando F.

12 years ago

Message on forum

On October 15, I wrote this email to this casino ;

good morning

On 11/10/2013 at 18.03, you have accepted 2 deposits of € 199,59 and at 18.20 the same day you have accepted another payment of EUR 100.91 from credit card n.ro 40xx xxxx xxxx xx15, made out to Formicola XXXXXXXXXX. It is 3 payments from data theft, for which, I proceeded to report the matter to the Italian Carabinieri. I do not understand how you can accept payments from a registered customer with a different name. Doing it this way, favored crime. Have a nice day.

Formicola XXXXXXXXXX

Note : i'm not registered at this casino!!!

Disputed Casino Star Games Casino

Reason Verification issues

Discussion

AskGamblers

• Support Team

9 years ago

Dear @Nanduzz,

Please confirm if the issue has been resolved. Keep in mind that in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

Star Games Casino

• Representative

9 years ago

Dear Nanduzz,

We would like to do our best to resolve this case.

As you do not have a StarGames account, we cannot check and see how this case was handled. Once your Credit Card was lost/stolen we must presume you reported this to your bank and the police. If this was done, your bank would have charged back the amount to your bank account, this is a standard procedure for Credit Card companies.

Please confirm that you have received the above mentioned amount of money so we can proceed with closing the case.

We would like to remind our users that credit cards are the responsibility of their owners and if you find your card has been lost or stolen please report it as soon as possible so any wrongful activity on the account can be reversed as soon as possible.

Once we receive an official police report and statement from a bank we would of course refund the money.

Kind regards,

StarGames Support Team

AskGamblers

• Support Team

9 years ago

This complaint has been reopened due to the declared willingness on behalf of Star Games Casino management to do everything within their power to solve their old complaints. AskGamblers Complaints Team is happy to give these old cases one more chance for a successful resolution.

User name

Nanduzz

• Italy • 6 reviews

12 years ago

One other thing:

This casino does not accept players from Italy because looks Italian laws, but is very happy to accept deposits from Italy from persons residing in China

Star Games Casino Complaint Stats

Resolved 35 / 36

Avg. Amount $950

Avg. Complaint Duration 7 days

Avg. Response Time 3 days

Star Games Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.

So far, 29 out of 30 complaints in this category have been resolved.

This operator's average complaint duration is 7 days, while the average duration across all operators is 8 days.

Star Games Casino Complaints

See all complaints for this casino

Refuses to pay out winnings, will not provide reason and explanation why

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Will not pay and will not say why

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Refusal of payment of 321 euros due to unjustified accusations

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Blocked my account unjustly and i'm worried about my funds

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Delayed payment

The first time I made a deposit for withdrawal. It took 10 days to obtain the amount. The second time I made the withdrawals it has been already 10 days passed and do not know if I will get the winning money? They have no chat support, but they have email support. They respond almost never in email support questions and concerns, and if they respond, it will take maybe up to 5 days to be answered. They put on an advertised fee of 1 euro pr outlet / withdraw. But they also adds a % fee on any withdrawals amount that they did not say at about 2 - 2,5% fee They also adds the bonus% of invested money that you did not choose or want to have with wagering requirements Absolutely do not recommend playing this at this scam casino site

Giving me the runaround with payments

I made two withdrawals from Stargames casino on 04 and 05. Februray 2016. I got automatic statement from the casino that the payments have been made but I still did not receive my money. I already had payments made from this casino usually 2-3 days after the payment statement comes. I immediately contacted support and they first did not answer for two days and then told me to contact PPRO (never heard of that before). When I asked what is PPRO they answered it their provider of services. I tried to contact PPRO (hardly found an email address) and they answered after two days that I am not their client and that their client (stargames) should approach to them. I forwarded this email to star games support and got very short answer that I contacted wrong provider without stating any other details - is this a joke? I asked again from them to contact their provider, not mine do send me certificate of payment so I can go to my bank and ask to try to find the money, but no answer. This is very serious and so unprofessional that I can not even believe it. There is not support at all and the problem is surely on their side. What should I do to get my money?

No response after withdrawing 14,9K winnings

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Not paying my 159 EUR

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Account blocked from 2 weeks with 4200 euro winnings

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