Ag Awards

Star Games Casino - Problems

Complaint Info
Disputed casino Star Games Casino
Reason Declined payment
Posted on May 16, 2014

Hello , i'am writtening a post to show a problem with StarGames casino.

20.11 I make a account and I start play in a game's. They give me a 100% bonus byt I lose it very fast. Later I start paid to the account my own cash. I have some win's so I decide to tak a win. In a option to recive a cash I don't write my account number but i chose a number of my credit card ( now i know tha it was mistake). However I don't stop play and I make a more pay to my acoount. I sent papiers to confirm my account. Few days later they sent to my a email that my cash is stop and back to my acoount. Then I saw that my account is blocked. On the email the say that I have a more account. I think it not true.

I don't remember that i make some other account.

I sent to they explain but they sent to my the same emails that my account is blocked and they can't do anything.

Howewer if it is some other account i sayed to them in email to blocked other account.

It's my first casino and account where I play to not virtual cash.

Today I write to them if they don;t wont to unblock my account so they should give my cash back becouse the cash with I won Is from playing on my own cash not their bonus... now I'm waiting for a answer...

Any cooment's?

Best regards


Posted on October 10, 2017

This complaint has been reopened due to the declared willingness on behalf of Star Games Casino management to do everything within their power to solve their old complaints. AskGamblers Complaints Team is happy to give these old cases one more chance for a successful resolution.

Posted on October 12, 2017

Dear ambers7,

We realise this complaint was posted quite some time ago. StarGames Casino would really like to resolve this complaint.

We can see that you were blocked in 2013 due to a suspicion of multi accounting and your winnings were kept due to the security procedures at that time. As it is now 2017 and our security procedures have changed quite a lot since then, we would like to offer you your winnings back after some verification of your account details.

We would also like to welcome you back to our casino if that is something you would like, if not, we understand but would still like to return your winnings.

We agree that the casino acted quite strictly towards you and can assure you that we now have different security procedures which we act on, before we have to resort to blocking an account.

We hope to hear from you regarding this so we can make amends.

Kind regards,

StarGames Support Team

Posted on October 16, 2017

Dear @ambers7,

Please let us know if you have cooperated the casino in regards of verifying your account in order to receive your winnings?

Posted on October 18, 2017

Dear @ambers7,

Please let us know if there's an update regarding your ongoing complaint. Please keep in mind that you are supposed to reply within the given 96-hours time frame, otherwise AskGamblers Complaints Team will consider the case as Resolved and it will be closed accordingly.

Thank you for your cooperation.

Star Games Casino Complaints

  • 35 of 36 resolved
  • 2 days avg response
  • 1 week avg complaint life
  • 950 USD avg amount

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