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Stalling and re-stalling on issue of payment


I made a withdrawal and the casino has used certain techniques to delay payment including ID verification issues, ID was only requested after days of telling me I would be paid tomorrow or very soon until the end of the week came then that operator said it will be next week.
Then they changed to we need your documents and eventually conceded they had them and the Financial Department has verified them and informed me again I would be paid very soon.
Then when I asked the next week they denied ever receiving the documents even though I showed them the previous conversation where other operators had said my documents had been verified, so I sent them again and eventually the latest operator had to concede they had my documents and they had been verified.

The operator apologized for me having to send my documents via email many, many times and said that she would personally 'push' the payment through herself (which is curious since today's operator claims that they have absolutely NO contact with the payments or financial department what so ever!).

So now the latest stance from the operators is send an email and I can forward it to the payments section, which is ridiculous and clearly more silly stalling techniques and I believe this casino will only pay out withdrawals when they have exhausted every imaginable stalling technique.
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Discussion

User name
Based on player's last comment, we consider this case as resolved and it is now officially closed.
User name loyalty-level-2
The final payment has now been made.
User name
Hi Craig,

Please note that your withdrawals have been processed.

I truly hope you understand my point of view and I really look forward helping players regarding any issue they might have.

Again, thank you for your patience and understanding in this matter.

Let me know if you have any other queries.

Bob
User name loyalty-level-2
Hello Bob, is this really a 'saga'?, I know it is for me but after 3 withdrawals in a row needing weeks before payment and only then 1 of the 3 so far have been paid after lots of pressure from me including this mediating site.
It looks to me stalling and re-stalling is a 'matter of course' practice rather than a one off 'saga'.
I still haven't got a date for the payment of either the second or third outstanding payment.

Craig.

Almighty Vikings Casino Complaint Stats

Resolved 3 / 9
Avg. Amount $488
Avg. Complaint Duration 10 days
Avg. Response Time 4 days

Almighty Vikings Casino Complaints

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