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Spin Palace Casino - Trying to claim $20,050 winnings since July 2017 without success

UNRESOLVED
Hkac South Australia Message
Posted on September 28, 2018.

Hello my name is Huvasi and I’m requesting help to my situation with Spin Palace Casino. On 17th July 2017 i used a paysafe at the time and I won the sum of $20,050 and requested to be paid by cheque, however after waiting 10 days or so I rang them and told them that the funds I had won hasn’t arrived to the address I had asked the cheque to be sent to. spin palace casino did not send me a cheque instead they had told me the funds have been deposited into a prepaid visa gift card that I had once used there prior to my winning which the gift card can not be reloaded. I told them I requested a cheque and they confirmed that I had also requested a cheque and they couldn’t understand why the money had been deposited into this visa gift card. I never authorised anybody to deposit money into this prepaid gift card because it can not be reloaded and I don’t have any way or right to ask any merchant to deposit any money into it because it’s prepaid they never told me or asked me for any proof like they do before depositin any winnings into a card. Ever since last year I have been chasing the winning so I contact the service provider for the card which was Vanilla and they said to me that the card was blocked because there was money refunded to the card by a forceful refund which Exceeded what the card originally had on there which was $100 and that there was no transaction of me spending $20,050 to get that amount refunded and I had told them that i had won it from an online casino but never authorised them to deposit money into the gift card an they couldn’t work out how this has happened and money has gone into this prepaid card which was impossible for the card to accept this sort of money or any money at all. So they investigated and I have been contacting them constantly then they told me after a year contacting them 3 or 4 times a week for a year that I had to contact Heritage bank where the card was issued and after a couple of months of there investigation they had emailed me to contact spin palace and in contacting spin palace they have told me that the money needs to be reversed from Vanilla and regardless the funds if reversed from vanilla they said there is no possible way of sending the money to me because Australia has been cut from using spin palace and that they wouldn’t be able to help it was there negligence by depositing the money into a visa gift card that they had on there system which I used once prior to having the win. I have exhausted every avenue with no positive outcome that is why I am asking askgamblers if they could please help to get the funds I have been trying to claim since 17th July 2017 I have been persistent with these businesses with no positive out come please help me recover these funds I have done nothing wrong but do what has been asked if me to my best ability and I have been very patient and stressed from all this chasing and getting the run around treatment please help

AskGamblers
Posted on October 3, 2018.

This complaint has been reopened as per submitter's request and AskGamblers Complaints Team would like to give it one more try and help both parties involved into the dispute reaching to a satisfactory resolution.

Spin Palace Casino complaints

  • 2 of 23 resolved
  • 4 days avg response
  • 5 days avg complaint life
  • 3,655 USD avg amount

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