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Spela Casino - Never received deposit to players account

RESOLVED

Complaint Info

Disputed casino

Spela Casino

Amount

kr 1316

Posted on December 13, 2021

I did a deposit at spela on 6th December of 1316kr.

Its my first time playing there in a year. The money was withdrawn from my bank account but it has still not be credited to my players account. I have been in touch with trustly and they can see that my money has arrived at spela but they still don't want to credit my account. The chat wont help me, they just saying that i have to wait for email from the relevant department and it Will be solve soon. Soon for me are Max 2 days, its been a week now. I have tried to email 15 times and not once have they answer me. Its starting to get very frustrating and i just want the money either to be sent back or that I receive them on my players account.

I have never had any problems with deposits before and after this i have read about the casino, and its not the first time this happens. Please help me so this can be solved ASAP!

Posted on December 14, 2021

Still NO information from The casino... more than a week now.

Posted on December 14, 2021

Its solved now as The money has been Credited to my players account

AskGamblers
Posted on December 14, 2021

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.