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Sons of Slots Casino - Casino is refusing to Pay

RESOLVED

Complaint Info

Disputed casino

Sons of Slots Casino

Amount

€ 900

Posted on February 17, 2023

Sons of Slots continues to cancel my withdrawal requests and refuses to pay my money. I’ve been registered in this casino for some months and have done some deposits and withdrawals in the past. However, the casino has now refused to pay a new withdrawal for 3 weeks, always coming up with a new excuse.

I requested my first withdrawal on January 29th, which was cancelled by the casino. In the past I already provided them with my ID, proof of address and proof of payment, so the account was fully verified and as I mentioned, I already received withdrawals in the past. Nevertheless, they cancelled my request and told me I needed to provide a document proving the ownership of my phone number, which I found a very odd request…

Still, I took the time to go to my mobile operator store and get a document, I provided it to them. They refused it… This process was kind of a joke to be honest, as they declined this document and sent me an email saying that, if my mobile number was pre-paid (which I already mentioned it was in a previous email), then I needed to submit a print screen from my operator’s site. I provided them with the print screen and they refused it, saying that they didn’t accept print screens. It was a joke, I had to send them a print screen of their previous email and after a lot of fight, they finally accepted my document to verify the phone number on February 3rd.

So, I had the document approved on February 3rd, which was the reason my withdrawal was being cancelled by their side. I then asked for a new withdrawal and they told me it would be approved in up to 48 hours, which of course, it wasn’t. I sent them emails almost every day after the 48 hours passed, but they just kept saying it was still being processed and I had to wait.

Then, on February 14th they told me that they decided to cancel my request once again and disable the withdrawal option from my account. This seems completely illegal to me, to be honest, they basically don’t allow me to request a withdrawal of my money but allow me both to deposit and gamble. I’m sure there are some responsible gambling rules they must abide by since they are “regulated” by MGA.

We are now at this point, they disabled this option, cancelled my withdrawal again and say that they are running some more reviews of my account. There is no timeframe, they just keep refusing the pay and coming up with new excuses for this, as I have been trying to withdraw my money since January 29th…

So, a sum of this (my account was already with ID, address and proof of payment verified, with previous withdrawals paid, but of lower amounts)

- January 29th: I ask for a withdrawal which they cancelled.

- January 29th: casino says the reason they cancelled is that they need proof of ownership of a mobile phone number

- February 3rd: document of ownership is accepted and the reason why withdrawal was being refused was “solved”

- February 3rd: I ask for a new withdrawal

- February 14th: withdrawal declined, casino says they blocked the option for withdrawals on my account as they need more review


I ask for your help on this, as they are trying to take my money with more and more excuses.

I’m attaching all relevant print screens to this situation.

Thank you

AskGamblers
Posted on February 17, 2023

Dear @jpcsm89,

The AskGamblers Complaint Team is kindly asking you to update your complaint accordingly and clarify the total amount of the disputed payment/s.

Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.

Thanks for cooperating with the AskGamblers Complaint Team.

Posted on February 17, 2023

Hi, thanks for the reply. The amount of request was 800€, although I have 900€ in my account and next time I will want to request a withdrawal of the full amount, so 900€

AskGamblers
Posted on February 21, 2023

Dear Sons of Slots Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

AskGamblers
Posted on February 23, 2023

Dear all,

This complaint has been reopened as per the submitter's request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved in the dispute reach a satisfactory resolution.

AskGamblers
Posted on March 1, 2023

Dear all,

This complaint has been reopened as per Sons of Slots Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

AskGamblers
Posted on March 13, 2023

Dear all,

This complaint has been reopened again as per Sons of Slots Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

AskGamblers
Posted on March 30, 2023

Dear all,

This complaint has been reopened as per Sons of Slots Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

Posted on March 31, 2023

Dear Ask Gamblers,

We would like to inform you that all withdrawals have been processed and the account has been closed indefinitely due to term 12.11 of our Terms & Conditions.


12.11 Website reserves the right to close down existing accounts without explanation. In this event, or in the event of an account closure by a customer the gull balance will be paid out unless any fraudulent (e.g. Arbitrage, etc.) behavior is suspected. In case of fraudulent behavior, winnings will be voided and deposits will be refunded after we deduct the corresponding administrative and transaction fees and any fees that Website is obliged to pay to the competent authorities due to a customer’s complaint. Website also reserves the right to report to the appropriate authorities, if any customer is involved in any form of suspected fraudulent behavior.


Kind regards,

The Sons of Slots Team

AskGamblers
Posted on March 31, 2023

Dear @jpcsm89,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Posted on March 31, 2023

Hello,

Yes, the withdraw was finally paid after several months of complaints and dozens of emails. Then, they closed my account just "because" they wanted too.

Thanks

Sons of Slots Casino Complaints

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  • 1 day avg response
  • 1 week avg complaint life
  • 1,609 USD avg amount

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