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Royal Ace Casino - So slow on payments

Complaint Info
Disputed casino Royal Ace Casino
Reason Delayed payment
Amount $ 2400
Bodilly1803 North Carolina Message
Posted on January 19, 2017

I have been a member of Royal Ace for about 5 months. I was referred to this site by Planet 7. And this site is just like planet 7 they pay very slow!! I am a VIP at this site but that still hasn't helped me getting paid. They have removed bonuses from the payouts without the bonuses stating that when originally used. This site Royal Ace owes me over $2,000 . All of my withdrawals have been approved and met the sites required time lines they advertise. My last withdrawal was for $1400 last month and that one took 2 weeks to be approved but I have also well over $1000 that was approved months ago. This group has the fairest games on the web but they seem to always payout routinely slow! Please help and thanks in advance.

Posted on January 23, 2017

Hi Dilly--

I'm very sorry for the delays you've experienced with this.

I've reviewed your account and I do see that your first withdrawal has already been sent off to the processor--I would expect to see the tracking on this in the next day or two. As soon as your tracking comes through, I'll come back to update this thread.

As to your second withdrawal, this will be going off, this week--I'll be sure to update you on this, as well.

All the best,


Bodilly1803 North Carolina Message
Posted on January 23, 2017

Ok Thanks I will look for your reply.

Bodilly1803 North Carolina
Posted on January 24, 2017

General Info
Chat start time Jan 23, 2017 11:05:44 PM EST
Chat end time Jan 23, 2017 11:27:59 PM EST
Duration (actual chatting time) 00:22:15
Operator Eddie B.
Chat Transcript
info: Please wait for a Silver Oak agent to respond.
info: Your chat transcript will be sent to bodill­y18­[email protected]­gma­il.com at the end of your chat.
info: All Silver Oak agents are currently assisting others. Thanks for your patience. An agent will be with you shortly.
info: Thank you for using our LiveChat Service. This is 'Eddie B.'. Please verify your Email and Username so that I can assist you.
bodilly1803: bodilly1803 do you have tracking number for my check of $364
Eddie B.: For the purposes of verification please confirm your email, username and phone number.
Eddie B.:
bodilly1803: k
bodilly1803: < sensitive information removed >
Eddie B.: We do not have the tracking number for the $364 yet. Once the money is mailed the tracking number will be sent to your email by the processors.
bodilly1803: what about royal ace all my info is the same
Eddie B.: I will check there as well for you. Please allow me a moment
bodilly1803: k thanks
Eddie B.: Thanks for holding. While you wait, why not check out our sister casino, Planet 7? You can try them out with a $50 FREE CASINO CHIP. Simply redeem code TRYTHEM50 for $50 FREE to check them out! Thanks again for holding. I will be right back. Click here... http:/­/ww­w.p­lan­et7­mai­l.c­om/­spe­cia­l-1.php
Eddie B.: In royal ace $1400 was sent to the processors to be sent to you on 1/20/2017
Eddie B.: Delivery Time (once withdrawal has been sent to the processors): 7-10 business days.
Eddie B.: Is there anything else that I may help you with?
bodilly1803: yes there were over 1000 before the 1400 that was 2 months old
Eddie B.: Thank you so much for your patience. I will be right back with you.
bodilly1803: k
Eddie B.: On 1/13/2017 the ($363), ($237) & ($145) were also sent to the processors to be paid for you.
bodilly1803: all should pay at once? since both are at processor?
Eddie B.: You will be getting fedex tracking number for all these amounts.
bodilly1803: k thanks for your time
Eddie B.: Yes fredex tracking numbers will be sent to your email from the processors and afterwards they will update us.
Eddie B.: Is there anything else that I may help you with?
bodilly1803: no thanks

Chat from tonight Tawni

Posted on January 27, 2017

Dear Royal Ace Casino,

Please let us know if there's some update regarding this case.

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