SlotVibe Casino - Not paying 6000Eur winning account closed

Dear SlotVibe Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Good morning philvontal,

We do apologize for the frustrations regarding this incident. However we have done a swift backend check on our side and all we are able to disclose is that the documents provided didn't pass the verification process as they didn't meet the casino's standards and requirements. From there the support staff were instructed to close the account. As mentioned, we would love to refund you your deposit so that you are not out of pocket in that regard. So please do send the requested information so that we can get that to you as quickly as possible.

We will also request that one of our player managers look into the case in more depth to provide more clarity

Kind regards,
The SlotVibe Team

All the documents in Slotvibe had been validated with a green checkmark, I can send you any documents you will ask, because I have sent everything that has been asked. And this is first time I hear that my documents and selfies "didn't meet casino's standarts and requirements" as all of them were accepted in profile. Can You please clarify what standarts and requirements are for selfies in your casino? I can send new photos if that is the case? You could have asked for them anytime before this but did not.

Dear all,

Kindly note that the AskGamblers Complaint Team requested and is still awaiting additional information from the SlotVibe Casino team.

Should the operator fail to provide such an update within the specified timeframes, the case shall be considered unresolved and will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Afternoon philvontal,

We have worked our magic and pushing your case to support. They will be in touch with you soon to undergo the Skype verification procedure as per KYC requirements (this is also stipulated in the Terms and Conditions). They will outline the necessary steps forward that will resolve this issue and you should get your account back :) Again we apologize for the frustrations caused.

Kindest regards,
The SlotVibe Team

Dear @philvontal,

Please let us know if there are any updates regarding your ongoing complaint. In case you fail to respond within the given timeframe, please be notified that we will consider your case resolved and it will be closed accordingly.

Kindly note that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Hello, Yes I have received an email from Slotvibe support mentioning that Skype username and video call time should be specified. I provided requested information and now I am waiting for them to respond .

Dear SlotVibe Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Thanks in advance for your cooperation.

Dear philvontal and AskGamblers,

From our side we can see that the player has been contacted and a call was scheduled. @philvontal could you please update us on the call ?

Kind regards,

The SlotVibe Team

Dear @philvontal,

Please let us know if there are any updates regarding your ongoing complaint. In case you fail to respond within the given timeframe, please be notified that we will consider your case resolved and it will be closed accordingly.

Kindly note that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Hello, yes I recieved the video call monday morning (16th Sept) with my documents and answered all questions about my account and Slotvibe representative said that I will recieve email about my account that day. But until today no messages from Slotvibe casino at all.

Dear SlotVibe Casino,

The AskGamblers Complaint Team strongly encourages you to post a public message containing a detailed explanation on the matter, including but not limited to clarifying all the relevant reasons that led to the occurrence of the issue, the actions taken by your management and quoting of all the relevant terms that were breached by the complainant.

Please be notified that, should you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Hi Askgamblers! I was contacted by Slotvibe support last week , I was asked to provide my bank details and confirmed that I have passed verification. I have sent my bank details on thursday 19th September and now waiting for my winnings from Slotvibe .

Hello Philvontal and AskGamblers,

The balance has been readded. Thank you for your patience while we sorted this out for you !

Kind regards,
The SlotVibe Team

Hi , thank you for response. The amount will be paid to my provided bank details automatically and when? Its been almost a week.

Dear @philvontal,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Hi Askgamblers, no I havent recieved anything. Not even a response from Slotvibe support. My Slotvibe account is still closed.
I provided my bank details 19.09.24.

Dear SlotVibe Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.

Hey philvontal,

We have checked and the refund process has been initiated. We will follow up with them again, to ensure it is done soon.

Kind regards,
The SlotVibe Team

Hi Askgamblers & Slotvibe. Still nothing is recieved in my bank account and no message from support . Its been 2 weeks since I was asked for my bank details. It is a really long time.

Hello philvontal,

We really are so sorry to hear about the long tedious wait. We will follow up on what the hold up is. Our sciencerest apologies.

Kind regards,
The SlotVibe Tea,

Hi Slotvibe and Askgamblers!
Yes its been more than a month since I made first withdrawal. I think this is really long time for casino like this.

Good evening philvontal,

We have checked in with support, and the withdrawal is still in the intiation process. We have been instructed that it will be complete within the next few days, so your funds will be back in your account any day now! We once again apologize for any frustrations regarding the timing, we are doing our absolute best !

Kind regards,
The SlotVibe Team

Hi Slotvibe, I will need to make new withdrawal or funds will be sent to my bank account I provided? Hope it will be sorted out in next few days.

Good morning philvontal,

The funds will be sent to the bank account provided. Please just give it a few more days.

Kind regards,

The SlotVibe Team